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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.5
1,735 Reviews

1,735 Reviews of Shottenkirk Chevrolet - Service Center

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February 24, 2023

They fixed my recall issue, polite and courteous. We left and if need any other recall work will call them. More

by jasper121963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Feb 27, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 23, 2023

I've been a customer of schottenkirk Chevrolet for 9 years they have always been very helpful in moving from one vehicle to the next i appreciate their great service 👍 More

by DAVENAVIN39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Adam Barkela, Kyle Carnahan, Steven Williamson
Feb 24, 2023 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

February 22, 2023

They did just what I asked, and completed the job in a half hour. Very appreciative. More

by DENNISFORET54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
Feb 23, 2023 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with a positive experience. Thank you for the five-star rating. We sincerely value your business and look forward to your next visit, Dennis.

February 22, 2023

When the service person told me the amount of the oil change/tire rotation, he said it was $90. I told him there was no way that it should be that amount…after him going back through his work, he had cha More

by DANITAH86
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t recall his name. It was Sat Feb 18 around 8:45
Feb 26, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 21, 2023

They are nice and all but will be because they know they can mess with your car so u have to bring it back in to get fixed. I brought my car in for a oil change and my tire and air filter, guess what when I More

by mareacollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Schneider
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Kallenbach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Franklin, Kevin Page, Gus Luna
Feb 25, 2023 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

February 21, 2023

Fast service respectful to your needs and wants great customer service easy to work with More

by Tyrock44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Johansen
Feb 22, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 19, 2023

Needed an oil change and tire rotation. I didn’t have an appointment but they still got me right in and got me out of there in less than 30 minutes. More

by AMTWEETEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coltan Straker
Feb 19, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 19, 2023

Received timely service, as was communicated up front. They had a good waiting area where is could watch some news and catch up on some work. Staff including the check-in/shuttle drivers were friendly. More

by djdehr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Heasley
Feb 19, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

February 19, 2023

They are very accommodating and get me taken care. They are empathetic of my time and needs. More

by COOP169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper, Coltan Straker, Dylan Miller
Feb 20, 2023 -

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 18, 2023

Pretty good service, they told me what was wrong and the time frame it would be done in and they got it done in the amount of time they said! Didn't take long at all. More

by ASHLEYRANEY1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Miller
Feb 19, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Ashley, feel free to contact us at your convenience.

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