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Shottenkirk Chrysler Dodge Jeep Ram - Service Center
Canton, GA
216 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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216 Reviews of Shottenkirk Chrysler Dodge Jeep Ram - Service Center
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August 26, 2023
My appointment was for 7:40 on Thursday. I didn’t hear from the dealership until Friday afternoon around 3. They couldn’t find a problem. By the time I had cranked my car 3 times it had the I didn’t hear from the dealership until Friday afternoon around 3. They couldn’t find a problem. By the time I had cranked my car 3 times it had the problem again. I’m going to be driving 10 hours in October I don’t want to be broke down on my trip. More
by MHFARM4
Verified CustomerEmployees Worked With
Not sure
August 26, 2023
First time Jeep owner so the jury is still out on vehicle quality, but man, the team was superb! To Bear, Rob, Bill and everyone in between, thank you for the great experience. quality, but man, the team was superb! To Bear, Rob, Bill and everyone in between, thank you for the great experience. More
by MSMITH290
August 25, 2023
I walked in to get my car , no one at cashiers desk, i walked back to service writers and had to ask for my car. No one explained what they did(was Recall) and they weren't very friendly. I have never ha walked back to service writers and had to ask for my car. No one explained what they did(was Recall) and they weren't very friendly. I have never had a good experience there. More
by RONHAWK62
Employees Worked With
don't know
August 13, 2023
Roberto’s customer service was amazing! I can tell he has years of experience in the auto industry and in dealing with the public. He was very helpful and please to deal with! I can tell he has years of experience in the auto industry and in dealing with the public. He was very helpful and please to deal with! More
by CALLY35
Employees Worked With
Roberto
August 11, 2023
Easy with appointment. Only thing there was only one service advisor that was extremely overwhelmed and could not give a copy of the services provided as he said that he h Only thing there was only one service advisor that was extremely overwhelmed and could not give a copy of the services provided as he said that he had several things going on. More
by COZZORT1153
Employees Worked With
Scott "DUCK" Williams
June 28, 2023
I scheduled an oil change online after confirming that it would take less than an hour. Came early to get paperwork done. The office was chaos. People standing around but not able to help. The three serv would take less than an hour. Came early to get paperwork done. The office was chaos. People standing around but not able to help. The three service people were all on the phone. Took over an hour, service I didn’t ask for was done and the discount I was to be given I had to fight for. We had just bought the car three months ago. Not worth it. Seems to be a pattern as many others were annoyed or waiting long periods of time. Just be honest when asked how long so we can make the adjustment. I get that it takes time but when promised one thing and then it doesn’t happen the customer feels lied to. More
by kathryn.smerker
Employees Worked With
Service
June 28, 2023
Scott the Duck was very attentive, and helpful. He was a great listener, making sure I got exactly what I was looking for. They made me feel like another member of their family. Overall, my experie He was a great listener, making sure I got exactly what I was looking for. They made me feel like another member of their family. Overall, my experience was excellent. Definitely recommending friends and family. More
by EAYSA05
Employees Worked With
Other Employees :
the Ducks assistant and Bill Harrell , Scott "DUCK" Williams
