Shottenkirk Chrysler Dodge Jeep Ram - Service Center

Utter disorganization. Grumpy advisor that complained about being the only one there. Email reminder was sent to wrong email address. When I asked to update my profile h Grumpy advisor that complained about being the only one there. Email reminder was sent to wrong email address. When I asked to update my profile he told me to write my email on a scrap sheet of paper and he would take care of it later. My car sat in the outgoing lane for about 15 minutes before I walked up and asked if I could check out. He pointed to a stack and said he would get to it. When he finished and brought the paperwork to me, I didn't pay attention. While sitting in a gas station I decided to look at it and it was for some man and a Dodge Ram truck. I had to return to Shottenkirk to get my correct paperwork. The next day I get a text saying they were sorry I missed my appointment and sent a link to reschedule. For real??? More

Carmen did an amazing job from start to finish. She was very thorough and ensured everything was taken care of in a timely manner. She was very thorough and ensured everything was taken care of in a timely manner. More

Carmen was great to work with - very professional and kept me informed about the status of the work. She always smiled and was pleasant to deal with. The service department was not able to update the fi kept me informed about the status of the work. She always smiled and was pleasant to deal with. The service department was not able to update the firmware on my WIFI, but I'm not sure if that is their fault, Ram's, or AT&T's. More

Great, dealership, service dept is top notch, always get me in and out on a timely manner and address all issues. me in and out on a timely manner and address all issues. More

The sales experience was excellent and the Service Department has continued the experience through years of prompt and proficient service. In particular, Roberto Del Campo has become an excellent a Department has continued the experience through years of prompt and proficient service. In particular, Roberto Del Campo has become an excellent and trusted Relationship. He is the “Face” of the business for me and has always delivered at times going above and beyond expectations. In a modern world where oftentimes incompetence is exceeded only by indifference, Roberto delivers in a spirit of traditional personal relationships. While I don’t enjoy escalating prices and part delivery delays; I trust Roberto to have my back and ensuring I get what I need. That kind of trust is built and nurtured over time. More

The service is great Carmen was very professional . she showed me all the options and explained what was needed she showed me all the options and explained what was needed More

Service was above and beyond expectations. Today a "thank you" sucks at a drive thru. But ole time hometown courtesy was exemplified from the service writer to "Plain ole Joe" at the servic Today a "thank you" sucks at a drive thru. But ole time hometown courtesy was exemplified from the service writer to "Plain ole Joe" at the service line. Mr. Campo stayed on top of the process and ensured as was aware. Great job Mr. Campo. More

Bad experience . Still not fixed. I dont even know what or why it cost me so much. And i still have a unsafe recalled drivers air bag . Passenger side done. Makes no Still not fixed. I dont even know what or why it cost me so much. And i still have a unsafe recalled drivers air bag . Passenger side done. Makes no sense. More

Very friendly and quick service. Was knowledgeable and answered all my questions. Overall very helpful! Was knowledgeable and answered all my questions. Overall very helpful! More

This particular dealership took “personal experience” to a whole different level! They worked hard to give us the very best deal! The hospitality was absolutely over the top! What an awesome experience! We a whole different level! They worked hard to give us the very best deal! The hospitality was absolutely over the top! What an awesome experience! We most definitely will be back! Thank you “Duck” Williams Julie North More