Shottenkirk Chrysler Dodge Jeep Ram - Service Center

I scheduled an oil change online after confirming that it would take less than an hour. Came early to get paperwork done. The office was chaos. People standing around but not able to help. The three serv would take less than an hour. Came early to get paperwork done. The office was chaos. People standing around but not able to help. The three service people were all on the phone. Took over an hour, service I didn’t ask for was done and the discount I was to be given I had to fight for. We had just bought the car three months ago. Not worth it. Seems to be a pattern as many others were annoyed or waiting long periods of time. Just be honest when asked how long so we can make the adjustment. I get that it takes time but when promised one thing and then it doesn’t happen the customer feels lied to. More

Scott the Duck was very attentive, and helpful. He was a great listener, making sure I got exactly what I was looking for. They made me feel like another member of their family. Overall, my experie He was a great listener, making sure I got exactly what I was looking for. They made me feel like another member of their family. Overall, my experience was excellent. Definitely recommending friends and family. More

Price too high for oil change and tire rotation. Should not take 2+ hours when you have an appointment. Should not take 2+ hours when you have an appointment. More

Great service! Service rep was great. Service tech was great. I will be returning. Thanks again Service rep was great. Service tech was great. I will be returning. Thanks again More

Carmon was a pleasure to work with she got everything I needed taken care of and had my truck ready when she said she would. needed taken care of and had my truck ready when she said she would. More

Great service and plenty of follow-ups while I waited for the Jeep to be completed. the Jeep to be completed. More

Nobody get back to me for 2 days. Couldn't reach anybody through service or direct phone number. Couldn't reach anybody through service or direct phone number. More

I would give 0 stars if I could. Recently dropped my daughter's Jeep Cherokee off for a number of issues that popped up on a vehicle we purchased just six months ago from Shottenkirk Recently dropped my daughter's Jeep Cherokee off for a number of issues that popped up on a vehicle we purchased just six months ago from Shottenkirk's sister dealership across the street. The service department did not even review a list of all of the issues with the vehicles. Although they repaired a couple of items, one of the issues was the screen, which was pixelated and had lines across it. Although it could be clearly seen any time the vehicle was turned on, we were told our vehicle was ready and everything was complete. I'm not quite sure what level of uncaring and blatant disregard for an issue would make a dealer claim a vehicle is fixed when the screen isn't even functioning properly. This is on the heels of multiple issues I had with my Ram 1500. I will never, ever, purchase a vehicle, or have a vehicle serviced, in ANY Shottenkirk facility. What a joke of a dealer. More

Roberto is the best thing they have in service. 100% great service all the time 100% great service all the time More

Roberto is the best, he represent the company very well. And shout out to Harold for expediting my service! Carmen in service is great to work with as well, always pleasant and professional And shout out to Harold for expediting my service! Carmen in service is great to work with as well, always pleasant and professional More