Shottenkirk Ford Granbury

Julie was a pleasure too work with on helping me purchase my pickup without being able too come see it ! She worked with my son on this too help me as well! She is very nice lady and the couple that deliver my pickup without being able too come see it ! She worked with my son on this too help me as well! She is very nice lady and the couple that delivered my pickup too me 5 hours away we also very sweet! Great experience for me and Julie was there every step of the way! Tnank you so much hun! More

Great dealership Ask for Julie Rose- fantastic Great dealership Ask for Julie Rose- fantastic salesperson Bought my last 8 vehicles from a different ford dealership- this is now my go to dealer Great dealership Ask for Julie Rose- fantastic salesperson Bought my last 8 vehicles from a different ford dealership- this is now my go to dealership 👍👍 More

I would like to this time to thank Doyle Maynard and Jim Solomon at Mike Brown Ford for taking care of my issue that I had Solomon at Mike Brown Ford for taking care of my issue that I had More

Amazing Customer Service I purchased a new car from Mike Brown Ford. Jeremy Parks was our salesman. Jeremy helped us find the perfect car for our needs and delivered a very I purchased a new car from Mike Brown Ford. Jeremy Parks was our salesman. Jeremy helped us find the perfect car for our needs and delivered a very attractive offer. The paperwork was a breeze and we left that day in our new Ford Edge. More

Slow, never an opening ... and the whole air filter thing A few months ago I took my car in for a rattle. It sat there three days (while I was scrounging up transportation to work) and they never worked on i A few months ago I took my car in for a rattle. It sat there three days (while I was scrounging up transportation to work) and they never worked on it. When I said I couldn't wait anymore, they said I could come get it. I tried again a few weeks later - just an oil change. They actually told me my air filter needed replacing. Little did they know I had it replaced a month before when I got my car inspected. Who would actually do this? And today - tried to make an appointment for service for a real problem affecting the use of my car and was told they are two weeks out. When I said I can't wait two weeks - she said she'd let the lady handling my appointment request know I would be going somewhere else. Got into David McDavid today. I have tried and tried with this place because of the convenient location to my home. I'm done. Go somewhere else - they show no concern for their customers. Makes me sad - in early 2018 they were fantastic. More

Outstanding customer service Juan and the whole staff at Mike Brown are absolutely wonderful to work with. They always give 110% and go out of their way to make sure that you get Juan and the whole staff at Mike Brown are absolutely wonderful to work with. They always give 110% and go out of their way to make sure that you get the vehicle you’re looking for. This was my first time buying a vehicle and they worked around my work schedule and helped me find the exact car I was looking for. My parents have bought multiple cars from Juan and we always recommend him to our friends and family. More

Pleasent We had worked with Juan to purchase a King Ranch one ton dually in the fall,great service so we decide to purchase a new Jeep with the sale company a We had worked with Juan to purchase a King Ranch one ton dually in the fall,great service so we decide to purchase a new Jeep with the sale company and same sale person..if someone treats you good you want to go back.. More

Best first time buying experience I was looking for a specific Ram truck in my price range which I found at Mike Brown in Granbury, as I was looking at reviews online I noticed Juan Me I was looking for a specific Ram truck in my price range which I found at Mike Brown in Granbury, as I was looking at reviews online I noticed Juan Meraz would show up quit often so I requested to work with him on my buying process. From the time I arrived to the dealership Juan greeted me with a smile and made the whole process easy and fast I would highly recommend Juan and the entire Mike Brown team when you are shopping for your next car, I will be definitely be buying my next vehicle from Juan. Thank you for the great service! More

2 car day Found the car I wanted on cars.com and the salesman, Juan Meraz at Mike Brown.Jeep. Arrived at the dealership at 9am & drove out with a new Rubicon at Found the car I wanted on cars.com and the salesman, Juan Meraz at Mike Brown.Jeep. Arrived at the dealership at 9am & drove out with a new Rubicon at noon. That included a great test drive, simple & reasonable trade negotiation and very good delivery Explanation of the vehicle. We enjoyed the process enough to return to the dealership & purchase a second vehicle later in the afternoon, a 2019 Explorer A great salesman is hard to find. Juan’s follow up and professionalism is second to none! More

First car experience Yesterday I bought my very first car and had an OUTSTANDING experience. With the help of the salesman, Craig Hoffman, I found my dream car and could n Yesterday I bought my very first car and had an OUTSTANDING experience. With the help of the salesman, Craig Hoffman, I found my dream car and could not be happier. Craig was a tremendous help and made sure I was taken care of, from test-driving the cars to all of the paperwork, he made it a very easy and enjoyable process. More