Shottenkirk Ford Granbury

Best Car Buying Experience Ever As someone who dislikes the fact that we have to grind through the haggling and headache of buying through a dealer rather than just buying a car "off As someone who dislikes the fact that we have to grind through the haggling and headache of buying through a dealer rather than just buying a car "off the shelf", I can truly say that this was a great experience beginning to end. Cindy Gavin was a phenomenal sales associate and provided answers, thoughtful insight, and assistance every step of the way. She was very familiar with Ford trucks, as she owns them herself, and was able to provide me with tips, tricks, and a great extended test drive through several different types of terrain. Although I dislike the haggling that comes with car buying in general, I was able to work with Doyle to come to an agreement on price and trade in values. They will push, you just push right back until you find a middle ground. It's just the nature of dealerships and it's understandable. And I didn't have to threaten to walk out to get something reasonable. All that to say yes. Yes, this place is worth the drive and blows the big name DFW chains out of the water. I will definitely be purchasing my next vehicle at Mike Brown. More

Excellent service! Easy fast and affordable! Will be a lifelong customer! Michael goes above and beyond to get you what you want and delivered to you ASAP! Easy fast and affordable! Will be a lifelong customer! Michael goes above and beyond to get you what you want and delivered to you ASAP! More

First Class Service I could not be happier with my experience at Mike Brown Ford. We were treated with first class service from our great salesman, Michael Whitfield. He I could not be happier with my experience at Mike Brown Ford. We were treated with first class service from our great salesman, Michael Whitfield. He was very prompt when working with us and found exactly what we were looking for in a vehicle. Would definitely recommend him to anyone looking to get a new vehicle. More

My experience went as well as my new truck is running Michael Whitfield was a excellent salesman and made they whole process run smooth and thought outside of the box with trying to meet what we were look Michael Whitfield was a excellent salesman and made they whole process run smooth and thought outside of the box with trying to meet what we were looking for. 10/10 recommendation from me when looking to acquire a new vehicle from thus dealership. They care more about what you are looking for and making the customer happy than trying to get you in a car and get commission off you. More

Best experience buying a car Rodney is a great salesman, my husband and I enjoyed our time spent with him. We were well taken care of and I love my new ride. Thank you so much for Rodney is a great salesman, my husband and I enjoyed our time spent with him. We were well taken care of and I love my new ride. Thank you so much for your help Rodney!!! Tammy and Clint Brashire More

Transmission problems Took our 2017 focus in for second time(1st time 7 months prior), George Barclay in the service took care of us. Never in our history of dealing with Took our 2017 focus in for second time(1st time 7 months prior), George Barclay in the service took care of us. Never in our history of dealing with service dept. of dealerships have we experienced such outstanding treatment. George was attentive, explained everything that would be done, how, why, when it would new ready, etc, etc. He made our stay(wait) very pleasant. When we returned to pick up our vehicle a couple days later, George explained everything that was done, and any other questions we had. We would like to say to Mike brown Ford that mr. Barclay is an asset to the company, great people skills, knowledgeable in his field.; knows how to treat customers, not like just a number. He is what quality service treatment is, thank you for having this gentleman in your employment. More

Car purchase made easy 😊 Craig Hoffman was extremely patient with my 17 yr old daughter Taryn and myself from start to finish. Never once did we feel that Craig was just conce Craig Hoffman was extremely patient with my 17 yr old daughter Taryn and myself from start to finish. Never once did we feel that Craig was just concerned about getting a sale. Ty in finance answered all my questions with a smile as well as patients with my many questions. I have to say, it was nice leaving after our car purchase not feeling exhausted... One of my favorite parts was seeing Craig sit in that Ford Focus with Taryn for over 30 minutes explaining the features, programming stuff, and giving her his business card to keep in her car Incase of emergencies or maintenance issues. We will differently return to Mike Brown Ford in the future for our putchases. Thank you Craig! More

Great salesman ( Rodney Howard & Troy) The salesman were outstanding! Nice and respectable but on the other hand the financial agent was very unprofessional. My experience was great until I The salesman were outstanding! Nice and respectable but on the other hand the financial agent was very unprofessional. My experience was great until I walked into his office. He actually told me that he didn’t have time to mess with me. This was very disrespectful to a return customer! More

Dodge I was please with the vehicle that I revived and the customer support was good. I had a follow up visit with Rodney and he has done a great job with h I was please with the vehicle that I revived and the customer support was good. I had a follow up visit with Rodney and he has done a great job with helping me.i would recommend Rodney and mike brown highly. More

Fantastic customer service! This is our 5TH VEHICLE to purchase from Jeff Keeling and have never been disappointed! His knowledge, years of experience and superior customer servi This is our 5TH VEHICLE to purchase from Jeff Keeling and have never been disappointed! His knowledge, years of experience and superior customer service adds up to a perfect car buying experience! More