Shottenkirk Ford Granbury

Awesome to deal with and they even trade both our trucks in for new vehicles and saved us over 500 a month. No hassle from sales department. The parts dept added all of and they even trade both our trucks in for new vehicles and saved us over 500 a month. No hassle from sales department. The parts dept added all of my accessories at high level of quad well. More

Syncing my cell phone to the Ford Pass app. After a couple of months, at least, they had to replace something called a TCU so my car could sync wither the Ford Pass. Took a while to figure out After a couple of months, at least, they had to replace something called a TCU so my car could sync wither the Ford Pass. Took a while to figure out what was wrong, but once found the cause , ordered the part needing replaced, it now works perfectly! Can't remember the techs name, but he was great. More

Excellent Micheal Whitfield was excellent the easiest purchase ever, Ty in finance office was excellent as well. Micheal has earned my future business, and i bu Micheal Whitfield was excellent the easiest purchase ever, Ty in finance office was excellent as well. Micheal has earned my future business, and i buy a lot of vehicles. More

Wil Kilcup and Jeff Keeling were great at the used car lot! These guy were very professional, knowledgeable and friendly. I love my car! I will be recommending them to all my friends! Thank you Mike Brown Ford. These guy were very professional, knowledgeable and friendly. I love my car! I will be recommending them to all my friends! Thank you Mike Brown Ford. More

I really enyjoyed my expeirence at Mike Brown Ford! As soon as I came thru the doors at Mike Brown Ford I was greeted with friendliness and a hand shake by Paul. Seriously, you don't get that type of se As soon as I came thru the doors at Mike Brown Ford I was greeted with friendliness and a hand shake by Paul. Seriously, you don't get that type of service anymore starting out folks! Paul asked me "How could he help me and what type of vehicle are you looking for? Paul was no pushy salesman and was patient thru out my search for the truck I was looking for and was very knowledgeable of the different type trucks he was showing me. Fuel mileage, Engine size, towing limits, characteristics of the truck and wide array of features, etc... Not only was Paul helpful but the entire staff of sales people to Joe the finance manager were friendly and helped me with any questions I might have while I was there. I purchased a brand new 2016 Ford 150 XLT and it is by far the BEST TRUCK I have ever owned! When its time to get another truck I am going back to Mike Brown Ford in Granbury. Tx. More

Your Service Department I have always used this Service Dept and Kip is my guy...Always checks the car thoroughly & I'm always pleased with the work and with what he might r I have always used this Service Dept and Kip is my guy...Always checks the car thoroughly & I'm always pleased with the work and with what he might recommend to be sure the car is always in good condition. I could not be more pleased .... More

nothing but accommodating. I have to say I was a little hesitant to visit this dealership after a few reviews I read. However I am aware that you can't please everyone and know I have to say I was a little hesitant to visit this dealership after a few reviews I read. However I am aware that you can't please everyone and know most people won't praise good service but they will make sure everyone knows when something doesn't go right for them. I have to say that this dealership and its employees are nothing short of amazing. It's a small town dealer and they treat you like family. They went above and beyond assisting my wife and myself in getting us a new car. So kudos to you Mr. Brown for the staff you have hired. It's no wonder you have been in business for so long, you definitely earned another life long customer. More

"The Service is as bad as they say" New to area, used Don Davis Lincoln for years in Arlington, tx, so I know what the service should' be for a Lincoln dealership. Being the only Ford d New to area, used Don Davis Lincoln for years in Arlington, tx, so I know what the service should' be for a Lincoln dealership. Being the only Ford dealership in this area has created this monster. I would be ashamed if it had my name on it. My service tech went to lunch & the other two reps could not bother themselves to tell me the car was ready. After close to an hour, I went out to shop, saw my vehicle was not there, interrupted the conversation ongoing among the employees. That's when I found out it had been ready for some time & no one could be bothered to come into waiting room to tell me. Just terrible first impression, just terrible. More

Service department is TERRIBLE! manager Doyle Maynard is rude and I over heard verbal abuse his employees and use foul language during the entire visit, in person and while on the phone. Did NOT purchase.. rude and I over heard verbal abuse his employees and use foul language during the entire visit, in person and while on the phone. Did NOT purchase...will NOT purchase...will NOT be back and will NOT recommend! More