Shottenkirk Ford Granbury

My prior visit, I raved about my experience and was quite vocal about it. This one not so much. My initial advisor was Ryan, who seemed very distracted and less than enthusiastic. I had the scheduled work do vocal about it. This one not so much. My initial advisor was Ryan, who seemed very distracted and less than enthusiastic. I had the scheduled work done and Ryan assisted with my follow up appointment a few days later. Ontario the day of my scheduled appointment, I was informed that Ryan quit and Randall would be assisting me. When I arrived, I encountered Randall in the service bay and immediately felt as though he was a little upset at what I assumed was the unexpected workload. I felt like the communication could have been better. It would have been nice to have received a call explaining that my truck was going to at the facility for four days, instead of me calling him to find out the status of my truck. More

Was way too expensive. The information I received about how much the service would cost while they had my truck was not accurate. It was double. I tried calling a couple ti The information I received about how much the service would cost while they had my truck was not accurate. It was double. I tried calling a couple times to talk to Wendell and also tried another manager and left messages and talked to reception about how nobody will return my calls. Still no response from anyone. More

Work that was scheduled was not able to be done. Car was returned with greasy hand prints on hood and fenders Car was returned with greasy hand prints on hood and fenders More

The 4x4 was out. Motor at transfer case was replaced. 4x4 was still not working. It wasn't the motor. The original mechanic had to go through another mechanic to help Motor at transfer case was replaced. 4x4 was still not working. It wasn't the motor. The original mechanic had to go through another mechanic to help find problem. The whole problem was a cut wire by a rat or squirrel on my farm. If the wire was found sooner, the cost to me would have been a lot less More

Wendell Grey is one of the best service advisors around. He is courteous, knowledgeable and through. Keeps you up dated on your vehicles status. He is courteous, knowledgeable and through. Keeps you up dated on your vehicles status. More

My last experience was much improved over the prior experience My appointment time was met as scheduled experience My appointment time was met as scheduled More

Good service department Good people try to get you in and out in a timely manner. out in a timely manner. More

great service every time. I have dealings with other Shottenkirk dealerships and these guys are the best. No issues. I have dealings with other Shottenkirk dealerships and these guys are the best. No issues. More

Slow process due to parts and finding the problem but no fought of Ryan Hudson- Excellent at communication, listening to my concerns, and doing his job. He was honest and on top of the job. fought of Ryan Hudson- Excellent at communication, listening to my concerns, and doing his job. He was honest and on top of the job. More

The van I purchased is fine. I did encounter a problem that was not resolved. When the sales team was putting a payment together I specifically told them I did not want the servi I did encounter a problem that was not resolved. When the sales team was putting a payment together I specifically told them I did not want the service plan or warranty that covered windshields and tires. The two combined added up to nearly $4000. After waiting around for a couple of hours I was told they got me the best rate they could and we were set to go to finance. I declined the additional extended warranty in finance and thought everything was fine. This was on the Saturday before Christmas. On Tuesday the day after Christmas I was going through my paperwork and found the $4000 in additional coverage I had declined was added anyway. I called the sales man who told me he would have someone call me. I waited 2 more days after no call and texted him. I received no response. I'm very disappointed in what otherwise would have been a nice transaction. I will let others know to be wary of your business practices when it comes to these service plans. More