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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.5
1,240 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,240 reviews

September 17, 2023

They had my car for a day and half. They didn’t do the oil change,tire rotation and never looked at the transmission problems. More

by DAVIDWILSON3211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Makaylynn Davis
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Sep 18, 2023 -

Shottenkirk Ford Granbury responded

DAVIDWILSON3211, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 so we can discuss some solutions.

September 15, 2023

Quick and easy to schedule and get service performed at this dealership. The advisor listens to what I tell him the vehicle is doing and schedules get my vehicle back quickly for the repairs. More

by Robynr1923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee, Collin Baker
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Sep 18, 2023 -

Shottenkirk Ford Granbury responded

Robynr1923, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 13, 2023

The salesman was not pushy, and was very understanding. I appreciate how the dealership let me do my thing during the financing process. I appreciate how I was treated and all. Thank you for a great experi More

by Jose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Green
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Sep 14, 2023 -

Shottenkirk Ford Granbury responded

Jose, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 12, 2023

Fast friendly great service. Dealership was clean and comfortable to wait. Service was preformed as expected More

by april.dreher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
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Sep 13, 2023 -

Shottenkirk Ford Granbury responded

april.dreher, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 11, 2023

Came in to have an axle seal replaced. After my initial inspection the leak does appear to be gone. I will check again when I do my next oil change and will update the review if it starts More

by mcljm21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Sep 12, 2023 -

Shottenkirk Ford Granbury responded

mcljm21, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 11, 2023

Excellent they know what they where doing good price range . helped me out looking for what I was looking for . More

by ALEJANDROARREOLA672
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Gustafson
Report | Print
Sep 11, 2023 -

Shottenkirk Ford Granbury responded

ALEJANDROARREOLA672, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

September 11, 2023

Sorry it’s been many Lite’s…I meant nite’s since y’all serviced my company truck but from the service person who took care of it, if I remember his name? I think it was Randy (Good man y’all have there.) More

by Voyager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
Report | Print
Sep 12, 2023 -

Shottenkirk Ford Granbury responded

Voyager, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 10, 2023

Wendell was very personable and knowledgeable about our service needs. He made sure to keep us in the loop! More

by debmorris23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
Sep 11, 2023 -

Shottenkirk Ford Granbury responded

debmorris23, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 10, 2023

Everyone was very nice and ready to help us with our concerns on the truck! More

by JUSTIN.COCKERELL19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
Sep 11, 2023 -

Shottenkirk Ford Granbury responded

JUSTIN.COCKERELL19, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 10, 2023

Wendell was awesome! He worked me in although I did not have an appointment as I was traveling from out of town! The service bay was clean and organized and staff were ni More

by Rkosquare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Gray
Report | Print
Sep 11, 2023 -

Rkosquare responded

Thank you Wendell!

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