Shottenkirk Ford Granbury - Service Center

From the moment we spoke with Beau we knew that we were going to purchase a car Beau helped answer all our questions and gave us plenty of time to make a decision on which vehicle we wanted. The whole ex going to purchase a car Beau helped answer all our questions and gave us plenty of time to make a decision on which vehicle we wanted. The whole experience from our first impression of the dealership to throughout the financing was a pleasure. We would highly recommend purchasing a vehicle from this dealership especially with dealing with Beau. Thank You Beau for all your help finding the perfect car for us. Gus & Connie More

The quote that I was given, did not match what I paid. Over charged me $100.00. They did not explain for the over charge. Over charged me $100.00. They did not explain for the over charge. More

Yesterday I scheduled an oil change and tire rotation. I arrived early for my appointment, and they processed me in swiftly. I received quickly a text that indicated that my "works" review of my vehicle I arrived early for my appointment, and they processed me in swiftly. I received quickly a text that indicated that my "works" review of my vehicle was "Green" all systems checked out OK. They gave me a stopwatch, to record the time spent. They projected an hour to finish the job, and they did so in 50 minutes, by their watch! We are pleased with the service they have provided for us. More

Randy did a great job in handling our warranty issues. He pursued what he needed with the company and we walked out paying less than anticipated. All and all a good experience. He pursued what he needed with the company and we walked out paying less than anticipated. All and all a good experience. More

Firstly, they put the wrong oil in my truck and then had to drain it and add full synthetic. Spilled oil all over my engine. I drove home and had a massive puddle in my driveway as the half assed put the to drain it and add full synthetic. Spilled oil all over my engine. I drove home and had a massive puddle in my driveway as the half assed put the filter on. I had to hand tighten and spin it 4 times just to seal. It’s not like they were busy, as most of them were outside smoking. No excuse for xxxxty service. I won’t be going back, and I’ll purchase my next truck somewhere else. More

Would have done better if they had wash and vacuumed my car like they said they were going to. car like they said they were going to. More

Charge 70 dollars more then southwest ford for the works diesel package . Now they priced matched only because I asked but these ford dealership should be the same for service . diesel package . Now they priced matched only because I asked but these ford dealership should be the same for service . More

The staff was polite and friendly. Honored my service to my country. Told me about Ford rewards. Honored my service to my country. Told me about Ford rewards. More

Took my car in one day and I was able to pick it up the next day thank you next day thank you More

Great service and my service advisor Melissa was great. They had my truck from Friday afternoon to Tuesday. Fastest service They had my truck from Friday afternoon to Tuesday. Fastest service More