Shottenkirk Ford Granbury - Service Center

Very friendly and ready to help. Job was done quickly.. The office people were also very helpful Job was done quickly.. The office people were also very helpful More

The staff was fantastic at listening to our needs and what are budgets concerns were. They got us into a truck and are payments were right were they needed to be for our budget. what are budgets concerns were. They got us into a truck and are payments were right were they needed to be for our budget. More

Charles was awesome and so was our finance person, I believer her name was Kelsey! believer her name was Kelsey! More

Charles is a professional and courteous sales person. I am very happy with my new truck. I am very happy with my new truck. More

Had a very good experience getting my RVs oil changed. The service representative was courteous and helpful. The service representative was courteous and helpful. More

Service dept. team changed oil and rotated tires in approximately 25 minutes which was great. Very unhappy with $202.27 charge for simple oil change and tire rotat team changed oil and rotated tires in approximately 25 minutes which was great. Very unhappy with $202.27 charge for simple oil change and tire rotation. Was charged $93.41 for 25 minutes of labor and $14.01 for shop charge for repair order. I’ve never had any other Ford dealership bill me like this. I called to speak with Service Manager Collin and General Manager Blake and haven’t heard back from them as two days have passed. More

We had a bad experience with Shottenkirk. Brought in my Lincoln MKX on a Monday to fix my left front headlight. They said it was fixed. I drove that evening and they were not working. I e Brought in my Lincoln MKX on a Monday to fix my left front headlight. They said it was fixed. I drove that evening and they were not working. I endangered my life and the life of my friend that night. I had to turn on my hazard lights to see the line in the center of the road to drive home. Brought the car in first thing at 7:00. We were told to wait until the guy who understands the electronics on our vehicle arrived. He did come in and my husband had to walk in the back to see our car parked and unattended to. It finally got pulled into the garage and they discovered the light was not installed correctly. Fixed it and it works now. To his credit, your service manager was very honest with us and apologized. He said the first technician did not install the bulb correctly. We waited way too long for this fix. Over two hours. More

I had a slow leak in my tire and I saw a tac was in the tire. They took it in right away and had it fixed. I was on the road again in about 30 minutes. tire. They took it in right away and had it fixed. I was on the road again in about 30 minutes. More

Awesome service and great communications Will return next time I need service for my vehicle next time I need service for my vehicle More

Good Service Fast Efficient but ridiculously Expensive ! ! Over one hundred dollars for an oil Change !! Guess I will start doing it myself !! ! Over one hundred dollars for an oil Change !! Guess I will start doing it myself !! More