Shottenkirk Ford Granbury - Service Center

Its the worst experience I ever had in buying a vehicle from a dealership in my entire life. from a dealership in my entire life. More

Impressed that service writer was so attentive and thorough. Oil change and check brakes. Pulled the tires on my dually - appreciate the effort thorough. Oil change and check brakes. Pulled the tires on my dually - appreciate the effort More

What service? I received no service from Shottenkirk, after multiple requests. I submitted two online requests plus an in-person request with the service departmen I received no service from Shottenkirk, after multiple requests. I submitted two online requests plus an in-person request with the service department. There was zero follow through and no return communication, ever. More

Always excellent service…. Hunter came in to the waiting area to tell me my car was ready! I even got in early for my appointment 😘! Very pleased! Thank you Hunter came in to the waiting area to tell me my car was ready! I even got in early for my appointment 😘! Very pleased! Thank you More

Finished much faster than I thought they would. Excellent service called when complete and clean vehicle after repairs Excellent service called when complete and clean vehicle after repairs More

All of the people I dealt with were very professional and helpful. My service was done promptly. helpful. My service was done promptly. More

Melissa was fantastic! She helped me diagnose an intermittent problem I’ve been struggling with for a long time. Warranty process was seamless. Great experience! She helped me diagnose an intermittent problem I’ve been struggling with for a long time. Warranty process was seamless. Great experience! More

If you don't want us to use award points then don't give them. Person who checked me out was very pushy about not using them. Ruined a good service experience. them. Person who checked me out was very pushy about not using them. Ruined a good service experience. More

I came to Shottenkirk Ford because James Glass works there as a Diesel Technician and is a very experienced technician who does great work. I was very happy with the fast response from the dealership ge there as a Diesel Technician and is a very experienced technician who does great work. I was very happy with the fast response from the dealership getting my truck in and fixed in a timely manner. Whereas other dealerships in the DFW metroplex have wait times and poor customer service. More

Mellissa Cates was very helpful and a pleasure to deal with. I can't say enough positive things about her. with. I can't say enough positive things about her. More