Shottenkirk Ford Granbury - Service Center

Horrible Communication, Horrible scheduling, only 2 of the 5 issues were addressed and repairs completed. Will look elsewhere for service in the future. I have been taking all of my vehicles (Fleet and the 5 issues were addressed and repairs completed. Will look elsewhere for service in the future. I have been taking all of my vehicles (Fleet and personal) to this dealership for the last 10 years. Since the new ownership, service has really suffered. I have continued to be patient with the short comings in the service department, but this last experience was completely unacceptable. Not to mention all the the vehicle that was brought in this last time was a vehicle that I bought used from a Shottenkirk dealership, that has had nothing but issues, that I am continually paying for. I was sold a "Lemon" that I have been paying for since taking delivery, and now the service department is just failing at their job, as the service that is scheduled can not be completed. I only give a 1 star review, because there is not a lower option to give. I have continually brought in this specific vehicle for the pre-existing problems, and the service department has been unable to fix any of the problems. - The trucks 4wd has not, and does not work - it has been atempted to be fixed 3 times - Wind shield wipers will not turn off, this problem has been tried to be fixed 2 times - Something "shimming" in the front, this has been attempted 2 times - I was informed that the truck has an exhaust leak that that has been present since I purchased the truck parts were estimated at $1600 + labor I can see why this truck was traded in. Unfortunately it has become my problem. I have had very good experiences until now with Ford in general as well as the Ford dealership in Granbury. Very disappointed More

Service Tech was friendly but dealership and Ford have fallen flat to say the least. So far warranty is at best hot air with poor follow through. fallen flat to say the least. So far warranty is at best hot air with poor follow through. More

The customer service was outstanding. Jacob and Colin were great to work with and very accommodating. Jacob and Colin were great to work with and very accommodating. More

Friendly, knowledgeable,fast and well treated - waiting area is comfortable - didn't have to wait long for work to be done area is comfortable - didn't have to wait long for work to be done More

Took advantage of 21 yr old girls first car. Sold warranty for $4300 doesn’t cover broken back up cam after 75 days of ownership. Dealer gives run around says call warranty. Warranty says we got Sold warranty for $4300 doesn’t cover broken back up cam after 75 days of ownership. Dealer gives run around says call warranty. Warranty says we got a dishonest salesman. Non responsive and shady at best. More

Melissa was Great! I would go there again for service and to purchase a new vehicle when the time comes I would go there again for service and to purchase a new vehicle when the time comes More

Wendell exceptional customer service. His communication was the best I have experienced there by far His communication was the best I have experienced there by far More

Very good customer service. Attention to detail. Very customer oriented. Easiest car purchase ever made. Attention to detail. Very customer oriented. Easiest car purchase ever made. More

Purchased my used F250 a couple of years ago and has had great experience with Mac, my Salesperson and service on my vehicle. During oil changes I appreciate The shuttle service so I can get other things great experience with Mac, my Salesperson and service on my vehicle. During oil changes I appreciate The shuttle service so I can get other things done while my vehicle is being serviced. Always friendly and knowledgeable agents to deal with. More

The personnel in the service department were friendly and helpful. Work was done in a timely manner. helpful. Work was done in a timely manner. More