Shottenkirk Ford Granbury - Service Center

Service agent was nice and attentive. Made an appointment for an oil change. Was supposed to take an hour with seems extreme if you have an appointment, but ended up taking an hour and Made an appointment for an oil change. Was supposed to take an hour with seems extreme if you have an appointment, but ended up taking an hour and a half. Way to long when I can go do it in 15 minutes other places. More

Very good at solving the situation. Worked really hard at getting the vehicle road ready! Worked really hard at getting the vehicle road ready! More

Went in to oil leak diag, given long list of additional stuff $10K of which $5,500 was the oil leak . Got second opinion and the leak ended up being a $1,200 gfix at another shop not what Shottenkirk diag stuff $10K of which $5,500 was the oil leak . Got second opinion and the leak ended up being a $1,200 gfix at another shop not what Shottenkirk diagnosed. More

I needed some service work and I wondering how it would go. Fortunately, I got Jacob Long as my service agent. He is amazing. He did everything he could to help me out. The work was done quickly and well. go. Fortunately, I got Jacob Long as my service agent. He is amazing. He did everything he could to help me out. The work was done quickly and well. This was not my first service trip to Shottenkirk, and the first time was a little rocky. But Jacob and his team have won me back over. Well done guys and keep up the good work. More

Great salesman in a very friendly atmosphere. The dealership is very clean and all employees were happy and wanting to help you. Lovely waiting room! The dealership is very clean and all employees were happy and wanting to help you. Lovely waiting room! More

They take care of the customers They explain all your new vehicles options. Job well done. Thank you ! vehicles options. Job well done. Thank you ! More

Didn't do all of the service needed. Asked for an state inspection to be done and it wasn't done. Asked for an state inspection to be done and it wasn't done. More

Excellent job clean area friendly staff work completed on time. Truck washed after work was done time. Truck washed after work was done More

All employees are very helpful and attentive to my needs and continually excel at customer care and continually excel at customer care More

I was so impressed by the level of care I got but I was most impressed that I said what I wanted, and the sales manager (Cody) Didn't wase my time trying to sell me a bunch of junk I didn't want or need. most impressed that I said what I wanted, and the sales manager (Cody) Didn't wase my time trying to sell me a bunch of junk I didn't want or need. This was overall a very pleasant buying experience. Further I went back a couple of days later to get some more how to instructions on my new and more complicated sky lab and I was greeted and handled with care and concern to make sure I understood all of the bells and whistles. Nice job gang! More