Shottenkirk Ford Granbury - Service Center

I was so impressed by the level of care I got but I was most impressed that I said what I wanted, and the sales manager (Cody) Didn't wase my time trying to sell me a bunch of junk I didn't want or need. most impressed that I said what I wanted, and the sales manager (Cody) Didn't wase my time trying to sell me a bunch of junk I didn't want or need. This was overall a very pleasant buying experience. Further I went back a couple of days later to get some more how to instructions on my new and more complicated sky lab and I was greeted and handled with care and concern to make sure I understood all of the bells and whistles. Nice job gang! More

Was told parts were in stock for warranty repair, found out they weren’t and have to wait. Also had a leak from somewhere inside and it wasn’t found, but the water stained the leather on the drivers seat. out they weren’t and have to wait. Also had a leak from somewhere inside and it wasn’t found, but the water stained the leather on the drivers seat. More

Very prompt and were easy to talk to and explained everything about the service needed on the vehicle. Went above and beyond to take care of me. everything about the service needed on the vehicle. Went above and beyond to take care of me. More

Good job explained everything and answered my questions thoroughly..... having to write 15 word minimum added this sentence thoroughly..... having to write 15 word minimum added this sentence More

Love all the people at shottenkirk ford in granbury and the services they provide for our community the services they provide for our community More

The 2 girls in service are fantastic. Charles in sales and management are customer driven. I can recommend this dealership to others. 😎 Charles in sales and management are customer driven. I can recommend this dealership to others. 😎 More

Every person I talked to was courteous and professional. Easy in and easy out. Great place for service Easy in and easy out. Great place for service More

Diagnosing the problem was difficult but they went above and beyond to get it right. and beyond to get it right. More

I recently purchased a preowned Expedition Limited from Shottenkirk Ford in Granbury, TX and it was an excellent experience! I live 250 miles from the dealership and had a lot of questions about the vehicl Shottenkirk Ford in Granbury, TX and it was an excellent experience! I live 250 miles from the dealership and had a lot of questions about the vehicle prior to making an offer. My sales rep (McKenzie Jameson) was very transparent about the physical condition of the vehicle and was in constant communication with me on the status of the vehicle until it was ready for purchase. Furthermore he went above and beyond my expectations in the make-ready process. I also had a couple "we owe you" that were fulfilled as promised. Thank you Shottenkirk Ford for a great transaction. More

Great service on my 2020 Ford Explorer! Got me in quickly and kept me informed about what was happening with my service! Got me in quickly and kept me informed about what was happening with my service! More