Shottenkirk Ford Granbury - Service Center

Very professional. We were pleased at how nice and friendly the staff was. Took our explorer in for oil change, tire rotation and inspection. We were pleased at how nice and friendly the staff was. Took our explorer in for oil change, tire rotation and inspection. More

Service booking was made online, dealer was ready for me, the service was handled very professionally and friendly and the waiting room facility was great the service was handled very professionally and friendly and the waiting room facility was great More

Nicolas was my service agent and greeted me promptly and professionally. I was able to get an oil change and tire rotation completed within 90 minutes. They also repaired a light on my side mirror with the professionally. I was able to get an oil change and tire rotation completed within 90 minutes. They also repaired a light on my side mirror with the replacement part that I provided. More

Melissa is great she knows her job ans always takes care of my truck. Love her! of my truck. Love her! More

Charlie had my vehicle fixed and had me out within an hour. Well done to all the people who helped me at the dealership. hour. Well done to all the people who helped me at the dealership. More

Absolute worst service! Do not go. Lied and never fixed truck after having it for 3 weeks. Go to any other dealer. Do not go. Lied and never fixed truck after having it for 3 weeks. Go to any other dealer. More

Easy to schedule, ready when I arrived, finished sooner than estimated.. all were courteous! Great first visit!! than estimated.. all were courteous! Great first visit!! More

Brought my truck in on a short notice and they were able to meet all my needs within my deadline to get back on the road. to meet all my needs within my deadline to get back on the road. More

Allot of back in fourth between service and scheduling. I wanted to make sure the parts were in stock, I ended up buying the part the day before so it would be here the day of the appointment. The service I wanted to make sure the parts were in stock, I ended up buying the part the day before so it would be here the day of the appointment. The service didn’t call me until 5:00 to tell me it was ready, I live 30-40 minutes away, so I had to pay for the service so they would leave the truck out. If had a loaner car I could have came early. If they had of started on the truck at the scheduled time, they would have been completed by noon. Then there is the price, it’s a 2 hour repair, and you charged $350.00 but no hours just straight $350.00. Then the truck has an extended warranty and the service guy said he would have to check on that, didn’t hear another word about it. This is my son’s truck and he’s out of town working and I’m taking care of the truck repair. He bought this truck maybe 5-6 months ago, and it’s a nice truck he likes it. The only thing I hate about Ford’s is getting them repaired. This is our first time using this dealership and the reason I chose this one is because the Toyota dealership is awesome, I was hoping it was a Granbury thing. Charlie the service guy sounded like he knew what he was doing, the night sales manager went out of his way to find the truck keys, so everybody seamed to be helpful so not a great experience but good enough to come back for future service. The broken parts were left in the floorboard but not a big deal the truck was filthy, probably couldn’t tell. More

You all are very professional and keep your timely appointments You accommodated my schedule The repairs on my Ford were done as you promised Thank you so much Very friendly staff. 💜💜🦋🦋 appointments You accommodated my schedule The repairs on my Ford were done as you promised Thank you so much Very friendly staff. 💜💜🦋🦋 More