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Shottenkirk Fort Madison - Service Center

Fort Madison, IA

4.6
274 Reviews

274 Reviews of Shottenkirk Fort Madison - Service Center

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January 26, 2024

Took my car in for a window regulator. The mechanic removed coolant reservoir did not replace it. When I was driving home car overheated in the middle of nowhere. It took over a half hour More

by CHUCKHAY66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danielle Stewart
Report | Print
Jan 28, 2024 -

Shottenkirk Fort Madison responded

CHUCK, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 and ask for one of our managers.

January 20, 2024

Great job. On time and very nice waiting room. Staff were friendly and courteous. Nice experience. More

by James54platt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept employees, Digital Air Strike
Report | Print
Jan 28, 2024 -

Shottenkirk Fort Madison responded

James, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

January 18, 2024

Good communication from Ron and Kurt. Good to have people you trust working on your vehicle. More

by JSHKOECHLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurt Jennings
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Jan 18, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

January 14, 2024

Greta service as always. I highly recommend using Shottenkirks for your vehicle service and repairs. More

by COREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Digital Air Strike, Brittney McConnell
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Jan 16, 2024 -

Shottenkirk Fort Madison responded

COREY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

January 06, 2024

she was great to deal with very friendly and helpful did a great job i More

by dilonberry15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : danielle
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Jan 08, 2024 -

Shottenkirk Fort Madison responded

dilon, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

January 05, 2024

It was a normal oil change visit. About as much time as it usually takes to get an oil change at a dealership. More

by brunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Pauly
Report | Print
Jan 07, 2024 -

Shottenkirk Fort Madison responded

brunny, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 31, 2023

Shottenkirk got the job done at a reasonable price. I had a nice waiting room to wait in. More

by alan.moberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember. I had an oil change and tire rotation.
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Jan 02, 2024 -

Shottenkirk Fort Madison responded

alan.moberly, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 31, 2023

Great job. Very good experience from the moment appointment started until I got truck back. More

by James54platt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 02, 2024 -

Shottenkirk Fort Madison responded

James, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 23, 2023

We have been a customer for several years. Have been very pleased with the service and care everyone has shown us. More

by wash571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
Report | Print
Dec 25, 2023 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

December 19, 2023

Very professional and fast service. Went above and beyond my expectations. Would highly recommend to anyone More

by LEVIMEARDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Mundth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Shottenkirk Fort Madison responded

LEVIMEARDON, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

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