Shottenkirk Honda of Cartersville - Service Center

Great quick service. Provided a great waiting area as well as accurate pricing. Will use again. Provided a great waiting area as well as accurate pricing. Will use again. More

Shottenkirk Honda was quick, clean and efficient! The drop off and pick up process was excellent. Ginger was so helpful and made me comfortable there and explained the entire process. The drop off and pick up process was excellent. Ginger was so helpful and made me comfortable there and explained the entire process. More

Angie and Ginger took great care of my needs. Got my car serviced in reasonable time. A+ Got my car serviced in reasonable time. A+ More

Quoted wait time from what I was told on the phone was significantly longer by about 3x. The employees are always very nice and helpful, no issues there. Just wish I would have been given a more accurate significantly longer by about 3x. The employees are always very nice and helpful, no issues there. Just wish I would have been given a more accurate wait window when making the appointment, I would have planned my day differently. I might have accidentally hit would not recommend instead of next, but I would recommend if that’s the case. It wouldn’t allow me to go back Other than the misquoted wait time, I was frustrated with an issue that didn’t have to do with the service department nor its employees. The car came with a very small dent when I first purchased it. I live about an hour away, so I waited until my first oil change to inquire about popping it out - there’s not any paint damage and it’s very small. Well, apparently the super expensive 12-month plan I was forced to purchase in order to buy the car does not include popping that dime sized dent out bc of the location of the dent. Super frustrated that with an almost $40k car with all the extra coverage required to purchase it that this extremely minor issue wasn’t covered, without any wiggle room. I normally wouldn’t spring for these coverages bc it’s essentially useless, but I purchased at a time when there was no way to purchase without adding all of the additional packages $$$$. I can’t press too much bc even though the car rolled off the lot with the issue, I didn’t say anything until this oil change bc A) the dealership is almost an hour away and B) I didn’t realize the fine print says the extra coverage only covers the door paneling, not this small spot by the windshield. Again, that’s not related to the oil change or service employees, that’s just when I was told that it wouldn’t be covered. I still prefer this location over any other for service, I’ll plan on a couple of hours wait next time. More

Folks were very friendly and helpful. They went above and beyond the call of duty to make me feel welcome with outgoing personalities and update on my status. They went above and beyond the call of duty to make me feel welcome with outgoing personalities and update on my status. More

Our family had been dealing with this dealership for over 12 years & couldn’t ask for better service. 12 years & couldn’t ask for better service. More

This was the second oil change that we had to return to the desk to ask for the mileage oil change light to be reset. That should be standard for the Tech to complete. Surprised that you are now passing a the desk to ask for the mileage oil change light to be reset. That should be standard for the Tech to complete. Surprised that you are now passing along your merchant processing fee to your customers. Way to nickle & dime your customers! John in service is always very helpful!! More

Perfect service as usual! Thank you Kevin for your help! Hope to not see you soon. Thank you Kevin for your help! Hope to not see you soon. More

All of Your service are great. thanks for all you do its never stressful I love it thanks for all you do its never stressful I love it More

After waiting about an hour for an express oil change, we saw our car from the showroom window in a waiting area. After about 10 minutes, walked over to the service desk but it was empty. Asked someone if saw our car from the showroom window in a waiting area. After about 10 minutes, walked over to the service desk but it was empty. Asked someone if the cars in the waiting area were done and we were told they were. Went back to showroom thinking we would be notified that our car was done momentarily but we were not. Walked to service desk again and spoke to service agent who said he would close us out shortly. Went back to showroom, waiting again and then went out to service counter where we continued to wait. More