Shottenkirk Hyundai Rome

My experience is ongoing but I am impressed at this point. Complete excellence so far! point. Complete excellence so far! More

Upon arrival for my appointment, I observed two gentlemen standing at the desks where I pulled my car for the registration. One was (appeared to be) on the phone, and the other one, had his head do gentlemen standing at the desks where I pulled my car for the registration. One was (appeared to be) on the phone, and the other one, had his head downward, and I'm not sure what he's doing. I sat in my car with it running for a couple of minutes waiting for either to acknowledge me. I turned off the car and stood outside of it. Neither acknowledged me. I said, "good morning, " and the gentlemen who had his head down looked up as if he's surprised to see me. Actually, I asked if he saw me, and he said no. I don't believe he didn't, and I was shocked at the lack of great customer service I was accustomed to receiving from Heritage. I went inside and expressed what had happened to the receptionist, and she called a manager. My issue was resolved before I was able to speak with anyone. I utilize Shottenkirk because it keeps me from driving out of town. If getting good customer service means I have to drive out of town, I will. I will not patronize an establishment that treats me like I was treated yesterday. More

Service was quick and professional. The waiting area was fine. All in all, it was a good experience. The waiting area was fine. All in all, it was a good experience. More

Shottenkirk has outstanding customer service! They made the car buying process painless! Heath and Miles were super easy to work with! They made the car buying process painless! Heath and Miles were super easy to work with! More

They did persist until they could give me the deal I wanted. They were very friendly. wanted. They were very friendly. More

Great service! !! Advisor and manager where very helpful and knowledgeable of my vehicle definitely would recommend !! Advisor and manager where very helpful and knowledgeable of my vehicle definitely would recommend More

We had a free detail done, due to issues before. I showed Bryan that the detail person didn’t even clean the cup holders. He only agreed. Did not offer to have it corrected or anything. I showed Bryan that the detail person didn’t even clean the cup holders. He only agreed. Did not offer to have it corrected or anything. More

David had always been so helpful so far. My car has been in the shop I’ve communicated with him like 100 times and he hasn’t said a thing out the way or inpatient My car has been in the shop I’ve communicated with him like 100 times and he hasn’t said a thing out the way or inpatient More

The wife was in need of a newer vehicle and she wanted to experience the process herself, so she worked with Jay on finding the right car within her budget with the features she needed. Very smooth and seaml experience the process herself, so she worked with Jay on finding the right car within her budget with the features she needed. Very smooth and seamless process. She could not be happier. More

The folks working were great. Service area seemed very clean. Extremely accommodating and more focused on doing the job well over doing the job quickly. I wish they would match th Service area seemed very clean. Extremely accommodating and more focused on doing the job well over doing the job quickly. I wish they would match the prices on BlueLink instead of charging more. More