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Shottenkirk Hyundai Rome - Service Center

Rome, GA

4.5
300 Reviews

300 Reviews of Shottenkirk Hyundai Rome - Service Center

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December 07, 2023

The service was amazing. Got an approval to replace my motor and Monday, and I picked my car up Saturday. I can't say enough about David's courtesy and communication! More

by avinmcrae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
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Dec 10, 2023 -

Shottenkirk Hyundai Rome responded

avinmcrae, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 07, 2023

David was very patient with me,very friendly and and unstanding my issues and fast More

by rousecatherine03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
Report | Print
Dec 10, 2023 -

Shottenkirk Hyundai Rome responded

rousecatherine, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

December 07, 2023

It was very quick and friendly service, was out within an hour of arrival. Thanks More

by CAITLIN.DANIELLE04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
Report | Print
Dec 10, 2023 -

Shottenkirk Hyundai Rome responded

CAITLIN.DANIELLE, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

December 04, 2023

The guy who checked me in was so kind and helpful. The guy who checked me out was also kind. They took great care of me and my car and I will definitely be back. More

by KAITLINMCSTOTTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan McFall, David Kay
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Dec 05, 2023 -

Shottenkirk Hyundai Rome responded

KAITLINMCSTOTTS, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

December 02, 2023

Did unnecessary work on brakes. Brakes are not functioning properly. Poor Job! Unsatisfied customer now! More

by Bjberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Allen, David Kay
Report | Print
Dec 04, 2023 -

Shottenkirk Hyundai Rome responded

Bjberry, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 and ask for one of our managers.

December 01, 2023

Nice and clean waiting room. Good about information on updates on where they are on service. More

by AAPHILLIPS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
Report | Print
Dec 04, 2023 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

December 01, 2023

They were so nice at the dealership in Rome. I called with an emergency situation and they promptly helped me and was very friendly in the process! More

by chvernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
Report | Print
Dec 04, 2023 -

Shottenkirk Hyundai Rome responded

chvernon, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

November 30, 2023

Service department is always clean and has friendly staff. David is very informative with updates on your vehicle. More

by STEWARTS94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
Report | Print
Dec 01, 2023 -

Shottenkirk Hyundai Rome responded

STEWARTS, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 29, 2023

They were helpful and very clear in the description of my choices. I did not feel pressured. More

by JWILLIECOOPER
Recommend Dealer
Yes
Employees Worked With
Kaleb and mr Davis
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Nov 30, 2023 -

Shottenkirk Hyundai Rome responded

JWILLIECOOPER, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

November 29, 2023

Prices are thru the roof! Get a oil change and they will find more work More

by goldinvickie2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russ Barlow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Shottenkirk Hyundai Rome responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 706-928-0640 and ask for one of our managers.

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