Shottenkirk Hyundai Rome - Service Center

Great job. Thank you so much Rust for an awesome customer service and will be back in the future Thank you so much Rust for an awesome customer service and will be back in the future More

Brought my car in for check engine light and door lock actuator problems. Gave me the round about telling me they fixed the wrong thing and ended up having my car for two weeks before I was finally able t actuator problems. Gave me the round about telling me they fixed the wrong thing and ended up having my car for two weeks before I was finally able to drive it home. They blamed it on “miscommunication” between the service tech and the desk. Nonsense. Will never bring my car here again More

Took several tries to get an appointment scheduled. If you are going to have the bay door closed you need a large sign on door that says “Honk horn and door will be opened” as I was getting out of my If you are going to have the bay door closed you need a large sign on door that says “Honk horn and door will be opened” as I was getting out of my car when the door was opened. I purchased my car here so I knew where the restrooms were and that there was coffee and water, would have been nice if when he confirmed I was waiting he said “Restrooms and coffee just through the next door after entering”. I had said that I needed a replacement key when I made the appointment - when I told him I was there for the recall and the key he said he would have to check if a key was available- or that it might need to be ordered. I reminded him that we were replacing the lost key under the Shotenkirk Advantage - He said that he didn’t know about that, that was the sales guys stuff. He did finally say he would check. The key had to be ordered and I will need to go back to get it programmed…. Which is fine…. But as a consumer if I buy a car and getting my car serviced at the same place I bought it…. They are all one and the same in my eyes ….and since it is “required” per the sales manager at time of purchase shouldn’t your service department know about it??? When I was going to my car I told the service rep that the entire recall has been an awful experience, truly awful - received notice - called and told to bring it in. - did. Less than 5 minutes later I had the car back and was told they just needed to take a photo. Waste of gas for a picture I could have taken at home and emailed. - Next I received two different letters about 2 months apart asking me to confirm the “type” of hitch system I had and mail it back in. - I completed both. - Next received letter that I needed the recall - called service department and was told that I didn’t need appointment just to bring in when I was in the area - said it was a quick fix. - Received another letter telling me to call and make an appointment- I tried to call several times… either no answer or transferred with no pick up. Finally made appointment. His reply is “I just work here” I don’t have anything to do with that. Really - has customer service gotten to the point that employees can’t PRETENDED to care? If he had said “I am so sorry that was your experience. We certainly want your service experience to be better than that. Let me give you my card so that going forward you can reach out to me directly… and I will pass on your feedback about the recall and the trouble getting through to our service manager”. How would I know if he did pass on the information? I wouldn’t …. But I would have walked away thinking he cared…. Instead I now know he doesn’t care in the least! More

Went well- no issues. Service rep was very nice and cordial. Shop / service area very clean. Service rep was very nice and cordial. Shop / service area very clean. More

I had a very good experience with the dealership. They were very helpful. Even took care of a recall They were very helpful. Even took care of a recall More

Great service! !! Everyone is super nice and really care about getting your car just right! !! Everyone is super nice and really care about getting your car just right! More

Heath very helpful. Found us a good deal in our price range. Financial folks tried to sell us warranty out of our price range. Overall a very good experience Found us a good deal in our price range. Financial folks tried to sell us warranty out of our price range. Overall a very good experience More

I appreciate how David opened thr doors for me before my appointment time. Thank you. appointment time. Thank you. More

My experience is ongoing but I am impressed at this point. Complete excellence so far! point. Complete excellence so far! More

Upon arrival for my appointment, I observed two gentlemen standing at the desks where I pulled my car for the registration. One was (appeared to be) on the phone, and the other one, had his head do gentlemen standing at the desks where I pulled my car for the registration. One was (appeared to be) on the phone, and the other one, had his head downward, and I'm not sure what he's doing. I sat in my car with it running for a couple of minutes waiting for either to acknowledge me. I turned off the car and stood outside of it. Neither acknowledged me. I said, "good morning, " and the gentlemen who had his head down looked up as if he's surprised to see me. Actually, I asked if he saw me, and he said no. I don't believe he didn't, and I was shocked at the lack of great customer service I was accustomed to receiving from Heritage. I went inside and expressed what had happened to the receptionist, and she called a manager. My issue was resolved before I was able to speak with anyone. I utilize Shottenkirk because it keeps me from driving out of town. If getting good customer service means I have to drive out of town, I will. I will not patronize an establishment that treats me like I was treated yesterday. More