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Shottenkirk Hyundai Rome - Service Center

Rome, GA

4.5
304 Reviews

304 Reviews of Shottenkirk Hyundai Rome - Service Center

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September 12, 2023

Oh, I felt that they knew they could not repair my car when I took it in. Took it in late Wednesday did not hear anything from them by Friday. Text the advisor. David did not get a response. Left a messag More

by gperry1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Kay
Report | Print
Sep 13, 2023 -

Shottenkirk Hyundai Rome responded

gperry1030, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 so we can discuss some solutions.

September 12, 2023

The people in the service department are very pleasent, friendly and easy to deal with. More

by MONTERASURE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
Report | Print
Sep 13, 2023 -

Shottenkirk Hyundai Rome responded

MONTERASURE1, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 11, 2023

Service was super fast and efficient. Will always bring my car back here for future visits. More

by Pcoheley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan McFall, Russ Barlow, David Kay, Cheryl Cooper
Report | Print
Sep 12, 2023 -

Shottenkirk Hyundai Rome responded

Pcoheley, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 11, 2023

The job was done quicker than what I was told. They did a good job. More

by SUSANHAYE021958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan McFall, Russ Barlow, David Kay, Cheryl Cooper, Chris Holmstrom
Report | Print
Sep 12, 2023 -

Shottenkirk Hyundai Rome responded

SUSANHAYE021958, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

September 11, 2023

Pleasant staff, good work performed, complimentary snacks and drinks, kids play room. Overall great experience with my servicing More

by SMCFALL0215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow, Cheryl Cooper
Report | Print
Sep 12, 2023 -

Shottenkirk Hyundai Rome responded

SMCFALL0215, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Hyundai Rome!

September 09, 2023

I’ve been going to that dealership for 10 years. I just got my oil changed on Friday September.8 I was xxxxx on an oil change $231. Last time I went it was $160 which is high but I could deal with. More

by FireServicessouth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heath Bearden
Report | Print
September 09, 2023

Service was efficient, courteous and professional. I am very happy with my Hyundai Tucson and the dealership. More

by CGORDON213
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan McFall
Report | Print
Sep 11, 2023 -

Shottenkirk Hyundai Rome responded

CGORDON213, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Rome!

September 08, 2023

Always receive very good service at this location, people are very attentive to my questions concerning my vehicle More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan McFall, Russ Barlow, David Kay, Cheryl Cooper, Chris Holmstrom
Report | Print
Sep 11, 2023 -

Shottenkirk Hyundai Rome responded

Cheryl, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

September 07, 2023

Great place would highly recommend to every one Bought my car there also wonderful place More

by TAMMYRED08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan McFall, Russ Barlow, David Kay, Cheryl Cooper, Chris Holmstrom
Report | Print
Sep 08, 2023 -

Shottenkirk Hyundai Rome responded

TAMMYRED08, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at TAMMYRED08!

September 07, 2023

Thankfully was provided a loaner after a parts delay extended the completion time of our vehicle. Process picking up loaner very smooth More

by jimbo
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
Report | Print
Sep 08, 2023 -

Shottenkirk Hyundai Rome responded

jimbo, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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