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Shottenkirk Hyundai Rome - Service Center

Rome, GA

4.5
300 Reviews

300 Reviews of Shottenkirk Hyundai Rome - Service Center

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September 19, 2024

I have had all of the service work for my truck done at this location. Not one time have I had them try to rip me off, they have been nothing but great. I can not say that about another dealership in town. More

by MARVIN_RICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kay
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Sep 20, 2024 -

Shottenkirk Hyundai Rome responded

MARVIN, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 14, 2024

This is my favorite dealership. Very friendly and professional team. What you see is what you get. This is my second car purchase here and I have been highly satisfied. They make su More

by Reine324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kam Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara
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Sep 16, 2024 -

Shottenkirk Hyundai Rome responded

Reine, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Rome!

September 13, 2024

Staff was efficient and I was seen promptly. Service department was courteous and efficient as well More

by RENAE16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie and Jonah
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Sep 16, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 12, 2024

It was nice when I got there. They was nice When I Left did a great job on my car with without any issues are smartness thank you More

by jessema58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Shottenkirk Hyundai Rome responded

Jesse, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 11, 2024

The place was very Clean! The service department was very good!They told me when my car would be ready! It was ready before they said it would be ready!Great people to work w More

by BMATHIS1260
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy that run the service Department!, David Kay
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Sep 12, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 11, 2024

The service department was great, informative, made sure I was doing good while waiting, and the best part the cost was $130 lower then the dealership near me. More

by wmflowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
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Sep 12, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 10, 2024

Jonah is hard working and I think he get the problem fixed to my satisfaction More

by DANAANDHUGH
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah
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Sep 11, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 10, 2024

They were real courtesy place was clean the pricing for the service that I had done was right it didn't take long I was in and out More

by PORTERBABY25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

September 09, 2024

Mixed messages and, although very polite, not very helpful. Very unhappy with last two encounters involving warranty service. More

by VASPACCIA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall names of the 2 service reps I dealt with at the moment. Have it written down at home
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Sep 10, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Hyundai Rome

September 03, 2024

I have had my car there 8 times and they haven’t fixed it and charged me hundreds of dollars and the problems are still there there and some are even worse than before they put their dick skinners on it ; an More

by Billy.Doc.Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Daniels
1.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Barlow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kam Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kay, Kaleb Buck, Glen Johnston, Lauren Kelley
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Sep 04, 2024 -

Shottenkirk Hyundai Rome responded

Billy, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 and ask for one of our managers.

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