Shottenkirk Hyundai Rome - Service Center

Jamie said he would call me about my dash he didnt. .. I called to speak with him he didn't even have the guts to come to the phone when I called and ask for him. He was supposed to be checking with man .. I called to speak with him he didn't even have the guts to come to the phone when I called and ask for him. He was supposed to be checking with management about a situation with my car.. poor customer service. Won't be back. More

Very helpful team members! I appreciated the support from the staff and the way they listened. Just a regular checkup but I’ll keep coming back because even after the free serv I appreciated the support from the staff and the way they listened. Just a regular checkup but I’ll keep coming back because even after the free services runout because they’re so helpful! More

Great, and does great service and the service people are very nice and thank you for short notice and you did a great job on cleaning my vehicle very nice and thank you for short notice and you did a great job on cleaning my vehicle More

We really liked the sales rep Daniel he was professional and Tori in financing she was very nice and. helpful. But Mr Jamie in the service dept was awesome over all I would say that we were highly pleased and Tori in financing she was very nice and. helpful. But Mr Jamie in the service dept was awesome over all I would say that we were highly pleased with everyone. More

The service department, we're very kind, very professional but. After paying over $800.00 for my car for a part,that took almost a week to get The next day after picking up my car From the servic professional but. After paying over $800.00 for my car for a part,that took almost a week to get The next day after picking up my car From the service department I had to have my car towed back because it's having same problem I took it to to them to fix. Obviously the part was not the issue. They don't have loaner cars and short on mechanics. The car runs for a little while and then it won't start you let it sit. It will restart, then you drive it for a little while and then it will, we'll start. Whatever the problem could be, it's definitely not the $820.00 I spent the money on no car yes I'm disappointed. Thanks More

As soon as I walked in I was greeted by my sales person . he was patient and did his best to work with getting the me the car in the price range I could afford great customer service he was patient and did his best to work with getting the me the car in the price range I could afford great customer service More

This was the first time using Shottenkirk and I am extremely impressed with the professionalism of each employee. Got me in and out in one hour. By far the best experience I have ever had with a Hyund extremely impressed with the professionalism of each employee. Got me in and out in one hour. By far the best experience I have ever had with a Hyundai dealership service department. We are currently on our 4th Hyundai. More

The service was done quickly, well within a reasonable amount of time. The staff were very professional. amount of time. The staff were very professional. More

The staff was courteous and professional. They took my car back for my oil change with no wait time. They took my car back for my oil change with no wait time. More

Identified problem right away and explained repair was covered under warranty. Completed the major repair work within very reasonable time. Provided a loaner car while work was being done. covered under warranty. Completed the major repair work within very reasonable time. Provided a loaner car while work was being done. More