Shottenkirk Hyundai - Service Center

Everyone was so friendly from start to finish. And service was quickly done for me to get on with my day And service was quickly done for me to get on with my day More

Took over 3 hours for a scheduled oil change . When I texted Amy how the status was, it went unanswered When I texted Amy how the status was, it went unanswered More

Service desk employees could be a little more friendly. Not happy that it took 2 hours to do an oil change and tire rotation when I was the first one at the dealer at 6:55am. Not happy that it took 2 hours to do an oil change and tire rotation when I was the first one at the dealer at 6:55am. More

This is the end of the story from a review from the other day (July 15), when were still having an issue with the car we brought there for service. This gives the final piece of the story about a second visi day (July 15), when were still having an issue with the car we brought there for service. This gives the final piece of the story about a second visit to after the first repair did not completely fix the issue. Long story longer (but shorter than the last review), to recap, we have an Elantra my daughter drives, and it was towed to Shottenkirk Hyundai because it would not stay running when started. The car was towed there on a Thursday morning, July 6th. My daughter made a call at 1:45 that afternoon to make sure it was there and was checked in. She got a call back at around 4:00 confirming that, and was told it would take 72 hours to check it out. I called on Friday, July 7th to confirm the 72 hours, which seemed long, and was able to get someone to look at it that afternoon. Shortly after I got an automated text, so I knew it was in the system. My daughter received a call later and was told that it was the AC Compressor and drive belt. My daughter went around 2:00 PM on Monday, July 10 to find out what was going on because she and I were unable to contact anyone or get a call back. She was told the parts would be ordered and would probably be in on that Wednesday, July 12, and they could start then (and they would call her when the parts were in). She called on Thursday afternoon, and the parts were not yet in. ETA was the next day, Friday, and if they were in by Noon, they could finish the repair by the end of the day. She did not get a call by 1:00 PM, so I called and was told the parts were not in, and even if they were, it was too late now because they could not finish. I explained what my daughter had been told. They checked and the parts actually were in, they were working on the car, and it should be done in a few hours. That was great, because this was another Friday, so she would have been without a car for that weekend if it they didn't get it done. I picked up the car shortly before close on Friday night, but the AC stopped working after just a few minutes on the highway. My daughter was now able to drive it, but confirmed the AC was working intermittently. I let Hyundai know that it was not working, and she would bring it in Monday and I would like it fixed as soon as possible. She brought it back mid morning on Monday, 7/17, and was told it would take 4 hours to look at (or maybe finish it) because there were other jobs in front of her. I would think they would want to get on it as soon as she brought it in, being as we were already inconvenienced by long delays, poor communication about what was going on, and now we were back because the repair that was done did not completely fix the AC. So, we had to deal with another inconvenience as my wife had to pick up my daughter so she didn't need to wait there for four hours. Her roommate gave her a ride back and she picked it up before close that day. They had flushed and recharged the system and it's now working. As I said in my prior review, I understand this started on a holiday week, so I realize fewer people might have been working, and it's hard to get people to work these days anyway. But, you should still be able to make sure that calls are returned and that a job is tracked and does not sit idle or not have anything happening unless the customer shows up to ask. I'm sure the parts could have been ordered sooner (Friday afternoon). Also, if you make a repair and it does not fix the problem, that customer should be the priority when they bring it back in. How you communicate and handle things when they go wrong goes a long way toward improving the level of customer service you provide. This would easily be four stars if communication were better throughout, if we didn't have to call and/or show up to get status and to ensure the job was moving, and you should not have to wait hours behind other jobs if you are bringing the car back because a repair did not fix the issue. More

This was my first visit to this dealership. It was easy to book an oil change. The Service was fast and easy. It was easy to book an oil change. The Service was fast and easy. More

Great response and customer service delivers to both me and my husband. Meet expectations! Thank you and my husband. Meet expectations! Thank you More

I will continue to bring my car there for service as team in the service center is great! They really want to make sure that each person is taken care of. They also make sure each person has a thorough under in the service center is great! They really want to make sure that each person is taken care of. They also make sure each person has a thorough understanding of what needs to be fixed on their car. Thank you for showing such great care and customer service!!! More

They did a great job. Had it turned around quickly and there were no surprises. Very pleased. Had it turned around quickly and there were no surprises. Very pleased. More

They are very helpful and knowledgeable. Love any and Omar…. Always friendly and fast. Always make me feel incredibly goid Love any and Omar…. Always friendly and fast. Always make me feel incredibly goid More

I understand things can get busy (especially on a Holiday week). When that happens, good communication can take a lot of the sting out of that. My daughter's car would start but immediately stall, so it w week). When that happens, good communication can take a lot of the sting out of that. My daughter's car would start but immediately stall, so it was towed to Shottenkirk Thursday morning, July 6th. I told her to call when she could to confirm the car got checked in and diagnosed. She was at work, but called at 1:30 and spoke to someone who told her they were very busy but he'd transfer her to service. She left a message and got a call about 4:00 from Omar. He said they had the car and it would take 72 hours to diagnose. That seemed like a long time, so I told her to check the next morning. She got voicemail, and didn't leave a message. I called. I got a call back from Omar around 10:00 AM. He said they would try to look at it around Noon, but diagnosing (or maybe it was starting on it) could take 72 hours. At 10:40 I got a text from Michael with his contact info if I had questions. My daughter got a call from Michael and was told something about the AC compressor and drive belt. She wasn't completely sure. I texted Michael at 3:16 to confirm. I got a text back at 6:57 and he confirmed. I texted right back asking if there was a guestimate on how long it might take. I never heard back. Granted, it was 6:57 on Friday night, but we were trying to determine how long she would be without a car the next week. On Monday morning I called Michael's number a few times. Every time it would ring once and then hang up. I texted again at 12:53 that I still would like a guestimate on time, and could I get the cost. I left a message on Omar's voicemail, and told my daughter if she or I didn't hear back she should go in person to see what she could find out. She got there around 2:00 and spoke to Amy, who gave her the cost and told her the parts would most likely be there Wednesday, and they could start the repair then. I believe this is when the parts were actually ordered, not on Friday or earlier in the day on Monday. Macy told me Michael was not working Monday. If she had not gone there, who knows when that would have happened. I don't blame Michael for not being there, but it seems like there should be a ticketing system or some kind of way to track and handoff a job so it doesn't fall through the cracks. I told my daughter to call Wednesday to see if the part was in, so they might start on it in time to get it that night. She called around 12:40. I think she got voicemail, but I can't remember if she left a message. The next day (Thursday) she was at work, and called a little after 3:00 and I think spoke with Michael. They were still waiting on parts. The ETA was the next day (Friday), and if it came in by Noon, they could have it ready by the end of the day. I told her she should call Friday around 11:00 for status, so maybe we could get the car before the weekend. I heard from her around 1:00. Michael had told her earlier he would call when the parts came in. He hadn't called, so I called. I spoke with Amy who told me even if the parts were in, the car could not be done that day because it was too late in the day. I explained what my daughter had been told. She checked and said that the parts actually had come in, they were working on it, and it should be ready in a few hours. She was just not aware of that. My daughter was working, so my wife and I arranged to go pick it up. I got there at 5:30 and spoke to Michael. He was very polite and apologetic about the delay. He pulled the car around. As I was leaving, I noticed the air was on but blowing very hot. I pulled it back in to make sure I had the right buttons pushed. Michael took it for a minute and came back and the air was blowing cold. He said it had been sitting in the heat and probably wasn't on long enough. But, on the way to drop it off to my daughter it stopped working. She's since confirmed it's working intermittently. Maybe low freon? I texted Michael and he said she could bring it in Monday. More