Shottenkirk Toyota Granbury

I give my salesman Oscar Black 5 stars but everything after that I would give a negative star if I could! First, I discovered an $1,850 “reconditioning fee” in my paperwork after the sale that I was not after that I would give a negative star if I could! First, I discovered an $1,850 “reconditioning fee” in my paperwork after the sale that I was not told about, which would be ok IF my wiper fluid wasn’t bone dry when I got the truck home, & I had to buy 4 valve stem caps, and my maintenance light wasn’t coming on the very week that I purchased the truck! Then a month later first good rain we had, my driver side wiper fell apart! Called & asked to speak w/ a GM, was told “I will personally hand him this note” well that was 2.5 months ago & no one has called me back to this day!! So, 4 days ago I take my truck in for an oil change, I informed the girl checking me in of my dissatisfaction & she was snarky to me about it saying “I’m sorry you had a problem w/ your salesman” Then says “‘maybe you should’ve called us” told her I DID, and she just blew me off! Get my truck back in 45 minutes from oil change & tire rotation, get out on the hiway that runs in front of the dealership, reach 55mph & my steering wheel starts shaking so I turn around immediately & take it back, same girl looks out the window from her desk, sees me pull up & rolls her eyes & tells someone else to come to me! Then they talk to me like I’m dumb, so I go inside & ask for someone in charge, guy points to the service manager & same girl is in there telling him about me! So, he offers to take a ride w/ me to see what I’m taking about!! He says “oh the tires are probably out of balance” UMMM, THAT’S PART OF A TIRE ROTATION!! At least in every tire shop I’ve ever been to anyway!! This time it takes them an HOUR just to balance my tires! I also posted a bad review on their Facebook page the day I called & asked to speak to a general manager & my wiper fell apart, also to this day NO RESPONSE!! Sad thing is, we were going to buy my husband a new Tundra from this same dealership since it is the closest to our house, needless to say, we got his truck from DALLAS!! They lost a $52,000 sale because of the way I was treated! And on Saturday, we will be taking his truck to Brownwood for his oil change! We do not trust Shottenkirk AT ALL!! Service AFTER the sale is what brings people back, they need to learn that! More

They have always taken good care of me and my family. Nice and friendly staff reasonable times to get service done. Got good staff that seems to like working there. Nice and friendly staff reasonable times to get service done. Got good staff that seems to like working there. More

I have purchased multiple vehicles in the past and by far this purchasing a vehicle here has been the best experience ever, superb customer service, will definitely will be coming back in the future to purch this purchasing a vehicle here has been the best experience ever, superb customer service, will definitely will be coming back in the future to purchase more vehicles from them. More

I have used this dealership for over 15 years. This was first time I’ve been asked to agree to a $135 fee up front for my truck to be looked at. When part needed was on back order a rental was not availab first time I’ve been asked to agree to a $135 fee up front for my truck to be looked at. When part needed was on back order a rental was not available as had been in the past. Repair was completed & everything seems fine. I will consider other shops in future. More

Great selection of trucks and amazing sales people! Juan went above and beyond to make this purchase amazing! Would recommend this dealership and sales people!! went above and beyond to make this purchase amazing! Would recommend this dealership and sales people!! More

Had no intention of buying a truck that day, however they had exactly what I was looking for at a great price. Too good to turn down. Helpful salesman, Juan, no high pressure sales tactics, just wanted my bu had exactly what I was looking for at a great price. Too good to turn down. Helpful salesman, Juan, no high pressure sales tactics, just wanted my business, and he got it! More

Terrible customer service, sold me a Lemon car and won't help your customer out smh just stuck me with a 7,000 dollar pile of metal. You guys are terrible and I will not be recommending you to anybody. Matt help your customer out smh just stuck me with a 7,000 dollar pile of metal. You guys are terrible and I will not be recommending you to anybody. Matter of fact I will be telling my story to everyone to make sure they stear clear of your establishment. Thanks for nothing More

“Zero” Do not let the incorrect internet price fool you! Worst experience ever! Constant lies. Switch & bait. They take your money and run. Will not return calls or emails. Will not follow through on writt Worst experience ever! Constant lies. Switch & bait. They take your money and run. Will not return calls or emails. Will not follow through on written agreements. Wish I had read reviews before going in. More

Excellent service ....really nice...theu go above and beyond to get you within your price range...very good about returning phone calls, very polite...very clean facility beyond to get you within your price range...very good about returning phone calls, very polite...very clean facility More

The process was was fast and smooth. Great inventory and knowledgeable sales staff. I would definitely recommend Shottenkirk. I had to travel a little to get there, but worth the drive. knowledgeable sales staff. I would definitely recommend Shottenkirk. I had to travel a little to get there, but worth the drive. More