Shottenkirk Toyota Granbury

Melissa always gives top notch customer service, been taking my Camry here for ten years and plan to until time to get a new one. taking my Camry here for ten years and plan to until time to get a new one. More

Garland was a great service manager. She took great care of me. What else do you want me to say. I’ve been coming to your dealership for years. of me. What else do you want me to say. I’ve been coming to your dealership for years. More

It was a pleasure doing business with your establishment. Tanner was most helpfull at the time of the sale and a few times after I bought my vehicle. Tanner is an asset to the company and I establishment. Tanner was most helpfull at the time of the sale and a few times after I bought my vehicle. Tanner is an asset to the company and I can see bigger things for this young man and your company. The overall service that I recieved was Polite, Consise, and "VERY" Proffessional!!! All you need to do is put Tanner's name and face on your Roll Call List. This vehicle is my third Rav-4 and I love it just like just as much as the others I have owned. More

I WENT TO BUY A MUSTANG AND WAS TREATED WITH THE WORST SERVICE BY BILLY BORMAN NEW CAR SALES MANAGER. HE DID NOT ONCE EVEN ACKNOWLEDGE US OR TALK ON A REAL DEAL IT WAS VERY DISRESPECTFUL TO US. SALESMAN SERVICE BY BILLY BORMAN NEW CAR SALES MANAGER. HE DID NOT ONCE EVEN ACKNOWLEDGE US OR TALK ON A REAL DEAL IT WAS VERY DISRESPECTFUL TO US. SALESMAN WAS GREAT AND TRYING BUT HE BILLY DID NOT CARE TO EVEN TRY TO DO A DEAL. FELT RACIALLY PROFILED. RYAN THE SALESMAN WAS TRYING TO GET HIM TO HELP AND HE DENIED ALL COMMUNICATIONS WITH US. I BUY AROUND 3 CARS A YEAR AND HAVE NEVER FELT THIS WAY EVER. More

I REALLY liked the guy who sold us our truck but the people who are higher above him REALLY screwed us on our truck. 100%. They listed it for 32,000 and then they made us leave that place with buying it people who are higher above him REALLY screwed us on our truck. 100%. They listed it for 32,000 and then they made us leave that place with buying it for 37,000 and acted like they couldn’t sell it for 32,000. We are heated when we come home because there’s dents all over the truck and we should have gotten 10,000 off for all the dents it has from hail. We are frustrated for sure that we “had” to buy the $2,000 package that covered dent repair and all other repair of some sort but it’s only for a year. $2,000 for a year is absolutely ridiculous. Everyone who we told the story to says we were screwed hard. So we don’t appreciate that at all. More

Excellent service. He took the Durango in right a way. He came back and showed us us that the air filter needed replaced as well as the cabin filter. He wasn’t pushy and answered our questions. came back and showed us us that the air filter needed replaced as well as the cabin filter. He wasn’t pushy and answered our questions. More

Everyone is great at this dealership. They are very willing to help and there’s no pressure. This is the third vehicle I have bought from this location and I plan to always go here to purchase any futu willing to help and there’s no pressure. This is the third vehicle I have bought from this location and I plan to always go here to purchase any future vehicles. More

It was a great car buying experience! Everyone was friendly and made you feel comfortable. I got an excellent deal and you can too. Trust me when I tell you that it was totally worth the drive! Debbie friendly and made you feel comfortable. I got an excellent deal and you can too. Trust me when I tell you that it was totally worth the drive! Debbie ifrom Denton More

Autotrader notified me of this truck listed as a “great price” so I responded to the dealer. Kobe replied quickly and we set an appointment. I made it very clear to him that this was the only vehicle I was price” so I responded to the dealer. Kobe replied quickly and we set an appointment. I made it very clear to him that this was the only vehicle I was interested in and that I was ready to buy. Kobe confirmed that the truck was available before I left Tyler and then provided directions to avoid DFW rush hour traffic. I arrived and after the test drive we began the process. I made the purchase and was on my way home in approximately 2 hours. Financing was easy and the interest rate was good. I am a Dave Ramsey pupil so for me the price is most important factor. The only negative comments I have are: the cost of nitrogen filled tires with no option to refuse and the fee for using my own lender (not sure this is legal). These are obviously add on profit centers for the dealer. So if I ever bought from Shottenkirk again I would manage the transaction to avoid these cost like I did by using their local lender. These practices give me grief and anger. However, I would by a vehicle from Kobe again and that is the ultimate compliment for any car salesmen in my opinion. Thanks Kobe! Sincerely, Timothy Eaves More

Tire pressure warning light was back on 6 days after $600 in repairs. The warning light was on after I paid for the repair. I informed them, they took an additional 3 hours to repair again, but clearly stil in repairs. The warning light was on after I paid for the repair. I informed them, they took an additional 3 hours to repair again, but clearly still not properly repaired. I'm now in Florida, can't return. Wasted almost $600. More