Shottenkirk Toyota Granbury

I just bought a used Sienna and it was a.great experience. Everyone was friendly, accommodating and eager to help. They did everything they knew to do to make me happy and they did! experience. Everyone was friendly, accommodating and eager to help. They did everything they knew to do to make me happy and they did! More

Great service and attention to detail in all aspects. Kobe did a great job and made me feel welcomed to the Toyota family. Great all around. Kobe did a great job and made me feel welcomed to the Toyota family. Great all around. More

BUYERS BEWARE! DECEPTIVE ADVERTISING!! At the time of purchase the invoice had multiple undisclosed fees; higher price from website, $525.00 Administrative fee, $150.00 Documentary fee and a whopping $15 purchase the invoice had multiple undisclosed fees; higher price from website, $525.00 Administrative fee, $150.00 Documentary fee and a whopping $1500 Customer Car package that they claim, “nobody leaves here without it”. This overpriced warranty is only good for 12 months and covers very little. We refused and they countered with ‘what will it take?” We explained we did not need it and we would be fine. We should have left then. The car sales manager was evasive and unprofessional especially when we questioned the “Car Care Warranty’ and wanted a refund. These guys are perfectly aware of their underhandedness deceitfulness and walk away with a smile on their face as you drive off the lot knowing they took advantage of another innocent customer. More

Very professional, helpful, considerate and pleasant. Got the job done in a timely manner. Got our car towed and checked out quickly, especially on a very hot day. the job done in a timely manner. Got our car towed and checked out quickly, especially on a very hot day. More

The service department is excellent. I brought my RAV4 in for oil change. the service person was very sweet. they greeted me with a smile and were nice and courteous for oil change. the service person was very sweet. they greeted me with a smile and were nice and courteous More

I brought my RAV4 in for a routine oil change. They were very nice and courteous. I had about an hour wait. Then he was all finished came back all smiles and and sent me to pay out and the lady was very very nice and courteous. I had about an hour wait. Then he was all finished came back all smiles and and sent me to pay out and the lady was very nice as well. A very nice and pleasant experience More

All the repairs were made in a very timely manner. I appreciated them locating a local part so that the work would be done that day. appreciated them locating a local part so that the work would be done that day. More

I brought my 2019 RAV4 in for schedule sservice. I I brought my 2019 RAV4 in for schedule s service. I already knew that I would be satisfied from the the moment I was greeted by your professional and I brought my 2019 RAV4 in for schedule s service. I already knew that I would be satisfied from the the moment I was greeted by your professional and courteous staff in the Service Dept. From the service rep to the technicians to the receptionist. I had been a Treat to continue to bring my vehicle to Shottenburg. Thank you! Much continuous Blessings to all the staff at your dealership. More

First, when I pulled up to the service bay I waited probably 5 minutes and nobody came out to help me. I had to go in and ask the lady at the counter if she could get some one to help me. After they ha probably 5 minutes and nobody came out to help me. I had to go in and ask the lady at the counter if she could get some one to help me. After they had finished working on my truckI saw them pull up and leave it in the drive. I waited for a while to hear my name called but had to find someone and ask if they were finished with my truck. More

My sales person was phenomenal, he stated late and waited on me and still greeted me with a huge smile. He was very pleasant to work with. on me and still greeted me with a huge smile. He was very pleasant to work with. More