Shottenkirk Toyota Granbury

Not like other dealerships; very professional and no pressure to make a decision right then and there. Christopher Bayless was fabulous in my Avalon purchase! pressure to make a decision right then and there. Christopher Bayless was fabulous in my Avalon purchase! More

Winston went well beyond the norm and ensured we got the vehicle we were looking for. Shortages were rectified even though the vehicle was used. Thank you Winston and Tanner. vehicle we were looking for. Shortages were rectified even though the vehicle was used. Thank you Winston and Tanner. More

Amazing Experience, Thank you!! I had such a wonderful experience here at Toyota. Billy Bohrmann was able to help me get a brand new car, him and the rest of the staff were so welcom I had such a wonderful experience here at Toyota. Billy Bohrmann was able to help me get a brand new car, him and the rest of the staff were so welcoming and very helpful, allowing me to get a great new deal on my Toyota! I will definitely be returning and would recommend this location to anyone! 10/10 More

Watch for hidden fees. I can not say enough about Jeff Logan. He was great. Jeff really helped us when we needed it as part of our military move back to the mainland. Needle I can not say enough about Jeff Logan. He was great. Jeff really helped us when we needed it as part of our military move back to the mainland. Needless to say when you arrive in a plane from 8000 miles away and need a vehicle its pretty nice to have someone like Jeff help you out. In a polar opposite manner I could go on quite the rant about Shottenkirk's management. Prior to us arriving at the dealership I specifically asked what fees are associated with the car and was quoted "$150" which is pretty standard for TX residents. We were charged $2K in fees that were never mentioned before hand on the phone. These fees are all at the management's discretion to charge. After significant protesting we were faced with the decision of "go without a vehicle or pay an OK price for a car that was advertised at a price well below what we ended up with." More

You were supposed to send me a check because your service people said the price of a new tire was the same as Discount Tire. people said the price of a new tire was the same as Discount Tire. More

servicing and inspecting my car My low tire light was on when I came in and was still on when I left. I had to go to discount tire to get my tires filled. My low tire light was on when I came in and was still on when I left. I had to go to discount tire to get my tires filled. More

Very good at service. Always working for the customer. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle. More

excellent customer service Ms. Cari, Ms. Garland and Ms. Melissa in service dept, always pleasant, kind, explain what my vehicle is needing, prompt service. George Barclay is to Ms. Cari, Ms. Garland and Ms. Melissa in service dept, always pleasant, kind, explain what my vehicle is needing, prompt service. George Barclay is top notch! I've been a customer of Toyota for over 15 years and will never go to another dealer. I moved to Arlington 2 years ago and still go to the Granbury location for service! More

My son called & made an appointment with Tanner & explained what I was looking for. We arrived @ noon on Saturday. Tanner was ready & had a few cars to show us. We left @ 2:30 with my new 2016 Toyota explained what I was looking for. We arrived @ noon on Saturday. Tanner was ready & had a few cars to show us. We left @ 2:30 with my new 2016 Toyota Camry SE. I was very impressed, satisfied, & I love my Camry! Thank You Tanner! More

Never called back Went and looked at a car on Saturday. I left a credit app and they said they would call me. I ended up calling them and again was told they would call Went and looked at a car on Saturday. I left a credit app and they said they would call me. I ended up calling them and again was told they would call me back. They still never called. More