Shottenkirk Toyota Granbury

They do great work and are very friendly. They have always given me the help I needed without pressure. I have test driven cars and the sales people did not pressure me. always given me the help I needed without pressure. I have test driven cars and the sales people did not pressure me. More

I went in on July19th looking for a certified used car.I had already been in contact with Denise on Friday the 13th of July(online).I normally feel intimidated going in a car dealership but Denise, General had already been in contact with Denise on Friday the 13th of July(online).I normally feel intimidated going in a car dealership but Denise, General manager Doyle and Business Manager Will Green made every effort to ensure a most pleasant and comfortable experience there at Jerry Durrant Toyota Granbury.On July 23rd walked out a proud owner of a NEW Corolla oh yeah!!!! I will definately recommend this dealership and be a return customer.Customer service was great. Overall experience the best i`ve ever had at a car dealership.Blessed to have found Jerry Durrant Toyota Granbury! More

I've been dealing with Durant since 2007, before they opened in Granbury. I was very fortunate to have George as my mechanic to work on my vehicle in Weatherford. When Granbury location came into exi opened in Granbury. I was very fortunate to have George as my mechanic to work on my vehicle in Weatherford. When Granbury location came into existence, I was lucky to have George transfer to Granbury and eventually have Kevin become the Service Manager and build a team of Assistant Managers, like April and Melissa. My last visit was this past Monday to have my normal 5,000 mile service done on my 2005 4 Runner, when George brought to my attention a possible serious situation with front end axle boot that had been leaking and could lead to further damage to the front axle and 4 wheel drive function. I left the car in VERY capable hands knowing George would take great care of the mechanical side of the needed service. He also has an excellent customer understanding and skill to listen and construe what the customer concerns are and address them in an understanding manner, while explaining what the xxxxxxand cons might be if the repair(if detrimental to the car or passengers) is not remedied. He's the best!!! While I was pondering my next step, Kevin, knowing they had no loaners available at the present moment, did everything he could to secure me a car. Any by golly within 10 minutes, I had a loaner available. His understanding of a customers time, possible frustration with the car repair(bill)etc, made the experience very bearable. He's been a great asset in dealing with customer service issues and a definite positive for Durant Toyota!!! Melissa, was super busy(since April was on vacation), but you wouldn't know it! She greeted not only me, as if I was the only one there, but I noticed she treated all the other customers with the utmost respect and courtesy, while scurring to be certain all services were being attended to for those who had cars in service. My hats off to Kim in parts, even though I had no occasion to buy parts this day, she always has a smile and a greeting of welcome. The same goes for Carrie the cashier, always pleasant to deal with!! A business is represented by it's front line employees, and Mr. Durant should be very proud of those who represent his name and the Toyota product here in Granbury. A proud Toyota owner(12 of them) Tony Procaccino Granbury, TX More

I requested a price quote from several dealers around 9AM I requested a price quote from several dealers around 9AM for a new Toyota Camry. Denise gave a quote within several hours while only one dealers gav I requested a price quote from several dealers around 9AM for a new Toyota Camry. Denise gave a quote within several hours while only one dealers gave a call late afternoon and others the next day or not at all. I purchased the car from Denise the same day and received frindly service from the time I entered the dealership until I left with my new car. Great job by all. Thanks More

I purchased a 2008 Lexus 350 last year (used) from Denise. My purchase with them was top rated. Last month my wife drove up on a tree stump in a parking lot doing over 7,000 dollars of front damage. Denise. My purchase with them was top rated. Last month my wife drove up on a tree stump in a parking lot doing over 7,000 dollars of front damage. I took it to the recommended place my Ins. company suggested, Terry Durant body shop in Weatherford,Tx. Cody, met us at the door said everything would be like new when they finished. Great service there. A week or so later I took the car into the shop in Granbury (Jerry Durant) for an oil change. I had just put new tires on and wanted the Nitrogen instead of air. Kevin was looking the the repair work and noticed the fan blade rubbing one of the lines near the radiator. He suggested I leave the car and take a loaner so they could repair the blade. After having it home for two days, I noticed a pool of liquid under the car. I called Kevin told him what I had found and he asked that I bring It by the so they could have a look. They found the radiator to be defective at one of the connections and replaced it with a new one. Long story short Our trip to California was coming up soon and if kevin and his team had not been so thorough in their work I Could see my Wife and me out in the lonely part of the panhandle stranded. The greatest auto service I have ever enjoyed in a dealership, and I have bought many cars in my day, is the Jerry Durant Toyota in Granbury with Kevin Williams and his associates, April Kitching and Melissa Cates. Its all about service with a smile and really caring about their work for their customers, Almost makes you want to break down again so you can go back!!. BOB W. HORTON............... More

Very intuitive. Not pushy, but looked after my needs/wants. I am very happy with my purchase. I would highly recommend this dealer and this salesperson. needs/wants. I am very happy with my purchase. I would highly recommend this dealer and this salesperson. More

By far and away the best experience I've ever had buying a vehicle. No nonsense approach was such a relief! Very humble, no xx. a vehicle. No nonsense approach was such a relief! Very humble, no xx. More

I noticed a wheel baring on my 2002 Prius going bad and took it in to JERRY DURANT TOYOTA to have it serviced. April Kitching the service manager informed me that I was right and a wheel baring was going b took it in to JERRY DURANT TOYOTA to have it serviced. April Kitching the service manager informed me that I was right and a wheel baring was going bad. They did not have one in stock and would have to keep the car for a day or two. They would give me a loner while they kept mine. They didn't have a Prius loner. While I was waiting I went and looker at the new Prius-es and met Denise Bone. She took me out on a demo drive in a new 2012 Prius and we talked about trading in my 2002 Prius. I couldn't afford a new one. Then she mentioned the had a 2010 that had been traded in. I didn't think I could afford it ether but she and Will Green set it up for me to take it home as the loner while my car was being worked on and allow me to check my finances. When I came back Will was able to get me a financier with good interest rates and more for my trade in. Denise got me the CARFAX and some personal history on the 2010 Prius. This all condensed my that I should go ahead and buy the 2010 Prius. Denise and Will both went above the normal in helping me make the decision to buy the car. April Kitching was very good at informing me about the service needed on my (2002 Prius) car. All in all it was well above average car buying experience. More

These are super folks to work with pure and simple. The service Dept is very good, and sometime in the near future we will be looking to replace our current car. So where to go .... Jerry Durant Toyota! service Dept is very good, and sometime in the near future we will be looking to replace our current car. So where to go .... Jerry Durant Toyota! More

Berneice was very good. I would recommend her to everyone. She took the time to show me how to work all the tools I have in my new Rav 4. everyone. She took the time to show me how to work all the tools I have in my new Rav 4. More