Shottenkirk Toyota Granbury

I was pleasantly surprised at the friendly and customer-oriented interface I had with Denise, Juan and the rest of the team at Jerry Durant Toyota today. They went above and beyond to make my new customer-oriented interface I had with Denise, Juan and the rest of the team at Jerry Durant Toyota today. They went above and beyond to make my new car buying experience a stress-free experience. I look forward to making this a long and satisfying relationship. More

In the past I used Weatherford Toyota to purchase my automobiles and for the service department. I purchased my Toyota Tundra from the Granbury dealership and this dealership's service department is mor automobiles and for the service department. I purchased my Toyota Tundra from the Granbury dealership and this dealership's service department is more accesible for me at this time. April has met me at the door of service the last few visits I brought my truck or my daughters Corolla in for service. She always makes me feel welcome and she knows I am always in a hurry. I have always been satisfied with the quick and friendly service in the past. But last week April outdid herself. She was awesome. I brought my daughtrs Corolla in for new ties. I got in a loaner and went to work, returing at the end of the day to pick up the car. April had new tires put on, the car was aligned, the oil was changed and the state inspection sticker was updated. I know April found me the best possible price she could, it was amazing. Because of this most recent experience when April gave me amazing service at an amazing low price, it has solidified me as a loyal customer to this service department (as long as April is there). She did an outstanding job for me as I am sure she does for all her customers. She is an asset to the service department and I truly appreciate all she does. Thank you. More

Berenice said she was pretty new to sales, but we thought she was very good at her job. She let us know about how to run all the bells and whistles that our new Prius V was equipped with. I am sure that Be she was very good at her job. She let us know about how to run all the bells and whistles that our new Prius V was equipped with. I am sure that Berenice will do well in her future. Thanks, Jack & Dianne Watts, Twin Falls, Idaho More

They do great work and are very friendly. They have always given me the help I needed without pressure. I have test driven cars and the sales people did not pressure me. always given me the help I needed without pressure. I have test driven cars and the sales people did not pressure me. More

I went in on July19th looking for a certified used car.I had already been in contact with Denise on Friday the 13th of July(online).I normally feel intimidated going in a car dealership but Denise, General had already been in contact with Denise on Friday the 13th of July(online).I normally feel intimidated going in a car dealership but Denise, General manager Doyle and Business Manager Will Green made every effort to ensure a most pleasant and comfortable experience there at Jerry Durrant Toyota Granbury.On July 23rd walked out a proud owner of a NEW Corolla oh yeah!!!! I will definately recommend this dealership and be a return customer.Customer service was great. Overall experience the best i`ve ever had at a car dealership.Blessed to have found Jerry Durrant Toyota Granbury! More

I've been dealing with Durant since 2007, before they opened in Granbury. I was very fortunate to have George as my mechanic to work on my vehicle in Weatherford. When Granbury location came into exi opened in Granbury. I was very fortunate to have George as my mechanic to work on my vehicle in Weatherford. When Granbury location came into existence, I was lucky to have George transfer to Granbury and eventually have Kevin become the Service Manager and build a team of Assistant Managers, like April and Melissa. My last visit was this past Monday to have my normal 5,000 mile service done on my 2005 4 Runner, when George brought to my attention a possible serious situation with front end axle boot that had been leaking and could lead to further damage to the front axle and 4 wheel drive function. I left the car in VERY capable hands knowing George would take great care of the mechanical side of the needed service. He also has an excellent customer understanding and skill to listen and construe what the customer concerns are and address them in an understanding manner, while explaining what the pro's and cons might be if the repair(if detrimental to the car or passengers) is not remedied. He's the best!!! While I was pondering my next step, Kevin, knowing they had no loaners available at the present moment, did everything he could to secure me a car. Any by golly within 10 minutes, I had a loaner available. His understanding of a customers time, possible frustration with the car repair(bill)etc, made the experience very bearable. He's been a great asset in dealing with customer service issues and a definite positive for Durant Toyota!!! Melissa, was super busy(since April was on vacation), but you wouldn't know it! She greeted not only me, as if I was the only one there, but I noticed she treated all the other customers with the utmost respect and courtesy, while scurring to be certain all services were being attended to for those who had cars in service. My hats off to Kim in parts, even though I had no occasion to buy parts this day, she always has a smile and a greeting of welcome. The same goes for Carrie the cashier, always pleasant to deal with!! A business is represented by it's front line employees, and Mr. Durant should be very proud of those who represent his name and the Toyota product here in Granbury. A proud Toyota owner(12 of them) Tony Procaccino Granbury, TX More

I requested a price quote from several dealers around 9AM I requested a price quote from several dealers around 9AM for a new Toyota Camry. Denise gave a quote within several hours while only one dealers gav I requested a price quote from several dealers around 9AM for a new Toyota Camry. Denise gave a quote within several hours while only one dealers gave a call late afternoon and others the next day or not at all. I purchased the car from Denise the same day and received frindly service from the time I entered the dealership until I left with my new car. Great job by all. Thanks More

I purchased a 2008 Lexus 350 last year (used) from Denise. My purchase with them was top rated. Last month my wife drove up on a tree stump in a parking lot doing over 7,000 dollars of front damage. Denise. My purchase with them was top rated. Last month my wife drove up on a tree stump in a parking lot doing over 7,000 dollars of front damage. I took it to the recommended place my Ins. company suggested, Terry Durant body shop in Weatherford,Tx. Cody, met us at the door said everything would be like new when they finished. Great service there. A week or so later I took the car into the shop in Granbury (Jerry Durant) for an oil change. I had just put new tires on and wanted the Nitrogen instead of air. Kevin was looking the the repair work and noticed the fan blade rubbing one of the lines near the radiator. He suggested I leave the car and take a loaner so they could repair the blade. After having it home for two days, I noticed a pool of liquid under the car. I called Kevin told him what I had found and he asked that I bring It by the so they could have a look. They found the radiator to be defective at one of the connections and replaced it with a new one. Long story short Our trip to California was coming up soon and if kevin and his team had not been so thorough in their work I Could see my Wife and me out in the lonely part of the panhandle stranded. The greatest auto service I have ever enjoyed in a dealership, and I have bought many cars in my day, is the Jerry Durant Toyota in Granbury with Kevin Williams and his associates, April Kitching and Melissa Cates. Its all about service with a smile and really caring about their work for their customers, Almost makes you want to break down again so you can go back!!. BOB W. HORTON............... More

Very intuitive. Not pushy, but looked after my needs/wants. I am very happy with my purchase. I would highly recommend this dealer and this salesperson. needs/wants. I am very happy with my purchase. I would highly recommend this dealer and this salesperson. More

By far and away the best experience I've ever had buying a vehicle. No nonsense approach was such a relief! Very humble, no BS. a vehicle. No nonsense approach was such a relief! Very humble, no BS. More