Shottenkirk Toyota Granbury

I had a great experience with the service department. Both times my truck has been in for service everything was clearly explained and the timelines were accurate. I really appreciate the work Garland di Both times my truck has been in for service everything was clearly explained and the timelines were accurate. I really appreciate the work Garland did with helping me get a loaner vehicle for my warranty repair. More

Service was great but I lost my prescription sunglasses from its case during the visit. No response to a voicemail I left. Case in driver door pocket. from its case during the visit. No response to a voicemail I left. Case in driver door pocket. More

I had a great experience! I’m happy with my truck so far. I’m hoping all goes well in the future with it when I need to use my warranty that I purchased. I’m happy with my truck so far. I’m hoping all goes well in the future with it when I need to use my warranty that I purchased. More

Dealer was very easy to work with. This a was a remote purchase for me. When done, the dealer delivered my new vehicle to my home. This was a positive experience. This a was a remote purchase for me. When done, the dealer delivered my new vehicle to my home. This was a positive experience. More

Go there all the time to get my FJ serviced and they are always on top of it, take really good care of me I certainly do appreciate them being there. Service is fast too. Thank you!!! Best & Happy New Yea always on top of it, take really good care of me I certainly do appreciate them being there. Service is fast too. Thank you!!! Best & Happy New Year RKeyes More

Quick and easy. In and out. Nice and friendly. Receptionist at check in knew what to do and made everything easy. In and out. Nice and friendly. Receptionist at check in knew what to do and made everything easy. More

Garland promptly recognized why I was there (to seek a refund for a prior service due to military service), and processed the refund. refund for a prior service due to military service), and processed the refund. More

The sale started well and was the only part of their process I would say was satisfactory. After making the sale it has been a very disappointing experience at best, there was hidden damage on the vehic process I would say was satisfactory. After making the sale it has been a very disappointing experience at best, there was hidden damage on the vehicle, the service department refused to fix the damage that had been glued in place before selling the vehicle, the service manager was extremely rude when ask about addressing the issue, responding "was it damaged when you picked up the vehicle", well yes it was but I couldn't see it because it was hidden. Overall, the group was non-responsive after leaving the dealership, they were not interested in helping to identifying the service work performed in their shop before selling the vehicle, 5 aftermarket service plans were piled on in finance without adequate explanation the plans, the coverage on the plans and the cost associated with the plans. The 3rd party service company EG Assurance was very easy to work with getting 3 of the 5 plans cancelled, unfortunately 2 of the 5 service plans couldn't be cancelled, the costs for those 2 plans were adding on top of the advertised sale price of the vehicle. EG Assurance described them as "FREE", they are not free. They are all about you until you leave the dealership with a vehicle, after that they have no intension of helping with any issues, very little information on the finance company they used to finance the vehicle, no way to contact that finance company for a payoff in order to sale this disappointment, typical stereotype CAR DEALSHIP with all your nightmare expectations of shady dealings, behind the scenes hidden problems, zero after the sale service. More

Garland is the Best. She takes care of every detail that needs attention when you bring a vehicle in for service. Always a Great experience to come to Shottenkirk Toyota She takes care of every detail that needs attention when you bring a vehicle in for service. Always a Great experience to come to Shottenkirk Toyota Granbury. More

Good salesman. The rest of the process was typical car dealer maneuvers. Would only buy again if it was the best price. The rest of the process was typical car dealer maneuvers. Would only buy again if it was the best price. More