Shottenkirk Toyota Granbury - Service Center

I drove up for a standard oil change and he said it would take an hour or an hour and a half….it took almost 3 hours! take an hour or an hour and a half….it took almost 3 hours! More

The dealership experience was great. It waited a bit longer than I thought I would, abd would have planned a bit better, but at least there was a comfortable place to wait. longer than I thought I would, abd would have planned a bit better, but at least there was a comfortable place to wait. More

Exceptional response. Needed info on having car towed to shop for service/repair. Next thing I knew I received an appointment notice by email. Gave a copy of that to the tow truck driver, hadthe car towed shop for service/repair. Next thing I knew I received an appointment notice by email. Gave a copy of that to the tow truck driver, hadthe car towed in and a few hours later received a call that it was ready for pickup and a description of the services performed. Very satisfied and wish to thank Advisor:Chad Mackowaik for his courtesy and making this so easy. More

The Shottenkirk service team is the best! From the scheduling to the pick up it’s great! They even wash your vehicle. Top notch service scheduling to the pick up it’s great! They even wash your vehicle. Top notch service More

I was not informed as to how long I would have to wait for my Prius to be finished with the 120000mile check. I did not check my watch when I arrived, but I think it was about 2 hours total. I appreciat for my Prius to be finished with the 120000mile check. I did not check my watch when I arrived, but I think it was about 2 hours total. I appreciated someone coming out to talk a bout what you recommended for further service. Apparently the service tech did not know I was still waiting and called my home and my wife told him that I was in the waiting room. More

Arrived 30 min early for 11:30 scheduled appt for oil & filter change. Car did not go in for the service until 1 hr & 15 min after the scheduled appt (12:45). Did NOT hear from appointment service person filter change. Car did not go in for the service until 1 hr & 15 min after the scheduled appt (12:45). Did NOT hear from appointment service person until the car left the maintenance 1 hour later. It then took 45 minutes to get the car wash and check out @ 2:30. I've never had to be there that long for just an oil change so not pleased with this. Was told by another not to schedule an appointment for future oil changes as they are handled on a "first come-first serve" basis. I did receive a 15% discount for the visit which I did appreciate. More

Nice friendly service, but a little longer than I expected. My appt to service my car was at 10:00 and didn’t get my car in until 11:00. I understand that unexpected things can come up, so I wasn’t u expected. My appt to service my car was at 10:00 and didn’t get my car in until 11:00. I understand that unexpected things can come up, so I wasn’t upset. I would have given 5 stars if not for the wait. It was still much better than Family Toyota’s service time. More

Excellent recovery after they let me fall through the cracks. I have to give praise to Denise Bone for getting everything straightened out. Then everything went well. cracks. I have to give praise to Denise Bone for getting everything straightened out. Then everything went well. More

In and out with no issues. Friendly employees. Cleaned car outside and did a bit of vacuuming. Will recommend dealership to anyone I know. Thanks for taking care of our car. car outside and did a bit of vacuuming. Will recommend dealership to anyone I know. Thanks for taking care of our car. More

Each of the Shottenkirk employees that I talked with was very professional. The service was completed in good time, and the inspection results were given to me, including the information to submit for my ca very professional. The service was completed in good time, and the inspection results were given to me, including the information to submit for my car license renewal. More