Shottenkirk Toyota Granbury - Service Center

Took car in for inspection and key fob battery. After an hour and a half, I walked around to search for an answer. All heads were down or looking at computers. A couple guys were on their phones. Not ONE sm hour and a half, I walked around to search for an answer. All heads were down or looking at computers. A couple guys were on their phones. Not ONE smile, no acknowledgement. If I hadn't walked outside, I may not have noticed that my rear end had a ding and 2 guys were discussing it. Someone there dinged my car! There were no loaners, so it couldn't get resolved that day. Exasperating and disappointing! More

Take my car there every 5000 miles. Always do an awesome job. Everyone that works there are very friendly and helpful. They will advice you right then and there if there is any other recommendations that ne job. Everyone that works there are very friendly and helpful. They will advice you right then and there if there is any other recommendations that need to be done. More

I had Appointment at 8:00 AM. It took 1 hour and 30 minutes to get oil and filter changed. Did no good to have an appointment.Nothing else requested.Too many employees not busy. More interested in snac minutes to get oil and filter changed. Did no good to have an appointment.Nothing else requested.Too many employees not busy. More interested in snacks for breakfast. I have had my vehicle serviced 3 times under your ownership and service has not improved! Service is nothing like when Jerry Durant owned it. It SUCKS now! I will not be back!!! More

Service was great... i had a nail in my tire and they couldn't patch it, so I bought a new tire. Very reasonable. Service Mgr, Garland was the best... couldn't patch it, so I bought a new tire. Very reasonable. Service Mgr, Garland was the best... More

Service has always been excellent. This time was no exception. exception. More

No dealer should tell a customer no when they ask for an oil change. That is what happened with us. They gave us our vehicle back without doing the oil change. Last time I checked I own the vehicle and c oil change. That is what happened with us. They gave us our vehicle back without doing the oil change. Last time I checked I own the vehicle and can do service when I want it. More

Shottenkirk has NEVER filled the void left by Jerry Durant Toyota, but when it comes to service those people working in service are number 1 in customer service and working with the customers The tech Durant Toyota, but when it comes to service those people working in service are number 1 in customer service and working with the customers The technicians at Shottenkirk have always done a great job. The overall atmosphere at Shottenkirk appears cloudy, not friendly, leave service out of this observation. More

I was charged for a service that was not completed and had trouble with my car , cables not cleaned on battery and new not properly put installed. had trouble with my car , cables not cleaned on battery and new not properly put installed. More

Everyone was kind and my wait was very short for my oil change and tire rotation. Glad the car wash is working again. I’ll be back again change and tire rotation. Glad the car wash is working again. I’ll be back again More

I have always had good service, from every one. Their inventory always has a large selection Of vehicles (nice stuff). My service representative “Garland” was exceptional, and knowledgeable. inventory always has a large selection Of vehicles (nice stuff). My service representative “Garland” was exceptional, and knowledgeable. More