Shottenkirk Toyota Granbury - Service Center

Your staff needs training on how to be more professional!! When you call and ask - do you know if my car is ready - their reply- I don’t have a clue professional!! When you call and ask - do you know if my car is ready - their reply- I don’t have a clue More

Fast and courteous. The car was very clean when I picked it up. Great service dept with very friendly associates. Denise Bone is exceptional in Sales it up. Great service dept with very friendly associates. Denise Bone is exceptional in Sales More

I went in Monday, August 2 and got my oil changed. They did not pay attention to my tire light on and later Wednesday, Aug 4 my son in law found a nail in my front right tire and so made a appt on Thursday did not pay attention to my tire light on and later Wednesday, Aug 4 my son in law found a nail in my front right tire and so made a appt on Thursday, August 5 to get the tire repaired. They did not charge me for fixing the tire. I must say the staff was great with me and I really appreciated the service. I have bought two Highlander's from Durant Toyota and they have always performed great. Shottenkirk Toyota Granbury has been great although I was afraid I might not get the same service I did with Durant Toyota Granbury, but I am well pleased with the service. Thanks to all the hard working staff that do a great job!!!! Mary Ann Million Glen Rose More

Yes I was pleased with the way y’all did and what you did thanks for the help to get this figured out and back on the road thanks for the help to get this figured out and back on the road More

Left my car with them for 3 weeks for collision work. Never got a update from the department so I ended up calling myself. Was told multiple times it would be ready to find out that they still didn’t hav Never got a update from the department so I ended up calling myself. Was told multiple times it would be ready to find out that they still didn’t have the parts or “want it to be right and look good”. At pickup, the battery was dead. The tint was damaged, the wrong parts were put on, and the rear wiper was installed upside down. I have never been so disappointed in a shop. More

I took my car in for an oil change. Wonderful surprise, when I got it back, it had been vacuumed and washed!! But the top of the car was still dirty. That was a huge distraction from the rest of the car. when I got it back, it had been vacuumed and washed!! But the top of the car was still dirty. That was a huge distraction from the rest of the car. More

Came in for the second time in less than a week to fix the same problem (loose plastic pan under front end). The pan was loose again (3rd time) before I got home. I believe this is a defect in the vehicle the same problem (loose plastic pan under front end). The pan was loose again (3rd time) before I got home. I believe this is a defect in the vehicle that cannot be fixed. More

Good atención nice people very friendly I’m very happy with you service thanks . I’m really recommend you dealers To my friends. T with you service thanks . I’m really recommend you dealers To my friends. T More

Everyone is super friendly and very knowledgeable. I'll always keep doing back and recommend shottenkirk to all my friends and family and anyone looking for a new dependable vehicle always keep doing back and recommend shottenkirk to all my friends and family and anyone looking for a new dependable vehicle More

Garland takes care of all my vehicle needs and keeps me up to date on what I might expect next. They even washed my care and gave it a light vacuum. I will be back in 5000 miles up to date on what I might expect next. They even washed my care and gave it a light vacuum. I will be back in 5000 miles More