Shottenkirk Toyota Granbury - Service Center

Great Service Thank you for taking care of my car and use of the loaner vehicle while my car had a recall. I would appreciate a little more communication on timing Thank you for taking care of my car and use of the loaner vehicle while my car had a recall. I would appreciate a little more communication on timing of repairs and when parts were available. Cari Brillhart did a great job getting my paper work done. More

Scheduled 15K service; brought vehicle in and after over hour, service rep explained during last service visit mechanic over torgued wheels and they could not remove wheels for balancing; had to order speci hour, service rep explained during last service visit mechanic over torgued wheels and they could not remove wheels for balancing; had to order special tool to address lugs. Will have to reschedue to attend to wheels and perform recall repair for my pargticular vehicle. Appears dealer service has lapsed since owership change. More

Mechanic did good job on oil change. They only forgot to shut off message that I continue to need oil change. Will have to return to fix message. shut off message that I continue to need oil change. Will have to return to fix message. More

very good great great great great great great great great great greatgreat great great great great great great great great great great great great great great g great great great great great great great great great greatgreat great great great great great great great great great great great great great great great More

Always Great Service I have purchased my last two Toyota Highlanders and my husband purchased his Rav4 here. I have always been happy with the service and the sales team I have purchased my last two Toyota Highlanders and my husband purchased his Rav4 here. I have always been happy with the service and the sales team. I was uncomfortable at the dealership on this visit because the service team did not wear masks. I think that Toyota should consider the health of its customers and its employees during this pandemic and require masks. I could only assume that, because masks were not worn, the service members driving and working on my car did not take other measures to sanitize my car. I feel that it is my responsibility to take care of myself during this pandemic - I do not have compromising health issues - but what about your customers who do have weak immune systems? Should you not take precautions "just in case", at least while the virus is so widespread in our state? More

Very good at service. Always working for the customer. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle. Keeps me updated on service being done. Very friendly and not pushie regarding needs of vehicle. More

You were supposed to send me a check because your service people said the price of a new tire was the same as Discount Tire. people said the price of a new tire was the same as Discount Tire. More

excellent customer service Ms. Cari, Ms. Garland and Ms. Melissa in service dept, always pleasant, kind, explain what my vehicle is needing, prompt service. George Barclay is to Ms. Cari, Ms. Garland and Ms. Melissa in service dept, always pleasant, kind, explain what my vehicle is needing, prompt service. George Barclay is top notch! I've been a customer of Toyota for over 15 years and will never go to another dealer. I moved to Arlington 2 years ago and still go to the Granbury location for service! More

servicing and inspecting my car My low tire light was on when I came in and was still on when I left. I had to go to discount tire to get my tires filled. My low tire light was on when I came in and was still on when I left. I had to go to discount tire to get my tires filled. More

We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us! need and always recommend you to friends. Thank you for always taking care of us! More