Shottenkirk Toyota Granbury - Service Center

excellent customer service Ms. Cari, Ms. Garland and Ms. Melissa in service dept, always pleasant, kind, explain what my vehicle is needing, prompt service. George Barclay is to Ms. Cari, Ms. Garland and Ms. Melissa in service dept, always pleasant, kind, explain what my vehicle is needing, prompt service. George Barclay is top notch! I've been a customer of Toyota for over 15 years and will never go to another dealer. I moved to Arlington 2 years ago and still go to the Granbury location for service! More

We love you guys. We try to only use you when we have a need and always recommend you to friends. Thank you for always taking care of us! need and always recommend you to friends. Thank you for always taking care of us! More

Routine oil change and repair a leak in a tire Everyone was respectful and prompt. The tire repair apparently is working well... The car wash wasn't working, as it wasn't working the last time I Everyone was respectful and prompt. The tire repair apparently is working well... The car wash wasn't working, as it wasn't working the last time I came in for service. Part of the reason I don't rebel against paying $87 for a simple oil change is that getting the car washed adds VALUE to the visit. In this case, I had a slow leak in a tire and they charged me $29 for the work. I think a QUALITY dealership would have no-charged me for the tire, in deference to the fact that the car wash wasn't working and WE BOUGHT A CAMRY XSE at your dealership! This was not a class act folks.... I think I'll take my business elsewhere in the future... Sincerely, John Kolak More

Recall work My car was in for recall repair. It was supposed to take a couple hours. After four hours, I called to check. It was ready, bu no one called to let me My car was in for recall repair. It was supposed to take a couple hours. After four hours, I called to check. It was ready, bu no one called to let me know. At that time I was not able to pick it up. I would have to get It in the morning. I thought at the very least, someone would have run it through the car wash. No one did. More

This is the second time I’ve come in for full service and been disappointed. Did not do everything as expected. 3 hours to complete been disappointed. Did not do everything as expected. 3 hours to complete More

Efficient. In nad out. Been using them for years. Trust their work. Efficient. In and out. Want 25 words: OK here goes: Four score and 20 years ago, our forefathers, etc. et Been using them for years. Trust their work. Efficient. In and out. Want 25 words: OK here goes: Four score and 20 years ago, our forefathers, etc. etc., etc. etc.Is your computer happy now? This is a stupid requirement and was the reason I did not reply the first time you sent this request. Tell the QC team you want to make it easy for the customer. More

Good service but did not reset next service mileage again? I was in early for 100,000 mile service. Everything else was good but just an aggravation as service soon announcement keeps popping up! again? I was in early for 100,000 mile service. Everything else was good but just an aggravation as service soon announcement keeps popping up! More

Excellent service as always! I made an appointment over the phone and the young lady was very sweet. I arrived at the dealer on tine and they took the car and didn’t have to wait that much. the phone and the young lady was very sweet. I arrived at the dealer on tine and they took the car and didn’t have to wait that much. More

Bait and Switch Came in to buy a used vehicle listed online for $12,300. After TTL, customer care fee, Admin fee, nitrogen fee, and fee fee, they told me the cost of Came in to buy a used vehicle listed online for $12,300. After TTL, customer care fee, Admin fee, nitrogen fee, and fee fee, they told me the cost of the car was almost 18K! TTL was about 1,400 on the car so it should have been no more than 14K at best. They went on a rant on how they were losing $3,800 on the car and they had to leave in the some of the extra fee's or they would just have to add them back to the price of the car. If the car is listed for a price, sell it for that price. It is not the buyers responsibility to cover your losses. Honor your word and stop fueling the negative perception of car dealers being the absolute worse people to work with. More

This dealership is a very friendly and professional dealership. They took me right in at my appointment time and took very good care of me in a timely manner. dealership. They took me right in at my appointment time and took very good care of me in a timely manner. More