Shottenkirk Toyota Granbury - Service Center

Customer service was very professional. They gave me periodic updates on the service of the vehicle. The vehicle was repaired correctly and in a timely manner. They gave me periodic updates on the service of the vehicle. The vehicle was repaired correctly and in a timely manner. More

Alex was very kind, helpful, knowledgeable, made the process quick, easy and delivered amazing service. 10/10 would come back given the excellent customer service I received today. Will be coming back i process quick, easy and delivered amazing service. 10/10 would come back given the excellent customer service I received today. Will be coming back in the future!! More

This location is always fast and friendly, gets their job done fast. Alex Rodriguez is very welcoming and attentive, always great service from him. done fast. Alex Rodriguez is very welcoming and attentive, always great service from him. More

The dealership was nice, clean, friendly service and comfortable waiting area. The staff was friendly and the checkout process was easy comfortable waiting area. The staff was friendly and the checkout process was easy More

They have become too expensive. Their mark up on an air filter was double. I get that most dealerships do. But on top of that, they charge me $70 to install it. So now an air filter Their mark up on an air filter was double. I get that most dealerships do. But on top of that, they charge me $70 to install it. So now an air filter installed cost me $108. I can buy it from autozone for $15 . I can install it myself in 10 minutes. Oil change with an air filter cost me a $180. Every service every repair has been done at Durant/Shottenkirk since it was new. I bought it there. I've bought 3 vehicles there 2 new ones and it used one. Time for a change. More

Very excellent speed and care. Knowledgeable, people, who are good communicators. I always go there. Knowledgeable, people, who are good communicators. I always go there. More

They were knowledgeable and polite. They didn't push me into unexplained costs. They had my car ready when I was told it would be finished. Alex kept me appraised of the timing and repa They didn't push me into unexplained costs. They had my car ready when I was told it would be finished. Alex kept me appraised of the timing and repairs. I would recommend this Toyota repair shop More

Service was great. Alex in service was great. I will be back for service again Alex in service was great. I will be back for service again More

Chris was clear and concise on what I needed - I just needed a tire rotation. He didn't try to sell me anything additional and overall it was a great experience. The service team washed my car - I don't needed a tire rotation. He didn't try to sell me anything additional and overall it was a great experience. The service team washed my car - I don't know the females name that wanted to dry it, but I knew I was going to a ranch with red dirt and it really didn't matter too much so I opted out. But she was very friendly and tried to help me with additional questions. More

First time at Shottenkirk Toyota in Granbury and service excellent. Alex in service helped and he was awesome! excellent. Alex in service helped and he was awesome! More