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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,672 Reviews

1,672 Reviews of Shottenkirk Toyota Granbury - Service Center

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November 29, 2023

Awesome guy. Made everything very enjoyable and easy. Firm handshake. coffee was good and hot More

by Jakehamilton415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONTE PATTERSON
Report | Print
Nov 30, 2023 -

Shottenkirk Toyota Granbury responded

Jakehamilton, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

November 29, 2023

HE PROMISED TO CALL ME AFTER TALKING TO HIS MANAGER ABOUT SOME DAMAGE ON MY CAR THAT NEEDED FIXING!HAVENT HEARD A WORD FROM HIM AND I HAVE CALLED 3 TIMES👎 More

by Pbradshaw2419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DONTE PATTERSON
Report | Print
Nov 30, 2023 -

Shottenkirk Toyota Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-765-1020 and ask for one of our managers.

November 27, 2023

Thanks Donte for helping with our problems. You know your field very well. Thanks again. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONTE PATTERSON
Report | Print
Nov 28, 2023 -

Shottenkirk Toyota Granbury responded

Mike, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 26, 2023

Very polite knowledgeable service tech. Kudos! Timely service provided. Kept us appropriately informed along the way Good guy! More

by hdwgby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONTE PATTERSON
Report | Print
Nov 28, 2023 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 25, 2023

Christopher explained my car's diagnosis and recommendations carefully, remaining courteous and professional. I was impressed. More

by KAREN.NICHOLS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher McCann-Flannery
Report | Print
Nov 29, 2023 -

Shottenkirk Toyota Granbury responded

KAREN.NICHOLS, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 24, 2023

Always does a great job on the vehicles, Alex Rodriguez is very friendly, and eager to help... He has very professional customer service. He tells you exactly what's going on with your vehicle, as well as More

by clarkdanielle789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 23, 2023

Juan and Alex were excellent and made my experience great. I would buy again from this dealership. More

by BSPALDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyronne Wells, Mj Davis, DONTE PATTERSON, Christopher McCann-Flannery
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Dec 10, 2023 -

Shottenkirk Toyota Granbury responded

BSPALDING, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!

November 22, 2023

Shottenkirk Toyota in Granbury is a very friendly dealership with all the employees greeting you in a friendly maner.Thank you Donte for a job well done. Also for Christopher Flanery. More

by KMUNDY919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DONTE PATTERSON, Christopher McCann-Flannery
Report | Print
Dec 10, 2023 -

Shottenkirk Toyota Granbury responded

KMUNDY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

November 22, 2023

Great team, great service. Got me in quick, fixed up fast and out the door. More

by 4runner2wander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONTE PATTERSON
Report | Print
Nov 22, 2023 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 22, 2023

Very professional, friendly, and helpful. Made the process very easy and you can tell they care about their customers. Will definitely be coming back to see Alex and service! More

by PH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

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