Shottenkirk Toyota Granbury - Service Center

Rob did a wonderful job explaining what was needed. He then delivered service results quicker than originally expected. His communication was great throughout the entire process. Thank you Rob. He then delivered service results quicker than originally expected. His communication was great throughout the entire process. Thank you Rob. More

Chris was an amazing service agent! He kept in contact with me all along the way!! He kept in contact with me all along the way!! More

Had an appointment for a simple LOF and check air in tires. No filter check needed I let them know. Since I had to wait I made sure with the advisor that an early appointment had staff there to do it. G tires. No filter check needed I let them know. Since I had to wait I made sure with the advisor that an early appointment had staff there to do it. Got there at 0645 - 15 minutes early. The lady I made the appointment with was not there at check-in and left before check-out. 1st thing was told that not everyone was in yet. Took an hour and 15 minutes for an oil change. 1st time ever I had a LOF without getting the window washer fluid filled. Just seems like a long time for a LOF for being the 1st appointment of the day. Will try them again when the next LOF is due and see if this was just a one-time slow service and a one-time omission on the washer fluid. More

Service was very good. Cost high, but I guess it can't be avoided. Service personnel were polite, efficient, friendly---good. Cost high, but I guess it can't be avoided. Service personnel were polite, efficient, friendly---good. More

My first time having Rob as my service adviser. He was excellent. He kept me totally informed throughout my appointment. He was excellent. He kept me totally informed throughout my appointment. More

Oil change took too long. Had appointment and took over hour and half too long Had appointment and took over hour and half too long More

I had a 5k maintenance appointment. They got me right in at my scheduled time. Were very friendly and informative. They got me right in at my scheduled time. Were very friendly and informative. More

Received an email reminder for my 4Runner 25k complimentary service. My vehicle was at 23k so I scheduled service online. I was greeted promptly in the service area. Decided to walk around the l complimentary service. My vehicle was at 23k so I scheduled service online. I was greeted promptly in the service area. Decided to walk around the lot and look at Rav4's for my wife. 30 minutes later I was called by the service rep and he told me to come back up. He told me that my vehicle was not eligible for service. I went ahead and forwarded him the email I had just received last week. After reviewing he said I had exceeded the 2 year duration and my service would be over $100. My issues with this situation are: 1. Why even send me the email at all with COMLIMENTARY in capital bold red letters. Your systems are perfectly aware of the purchase date of my vehicle and already know I would have been over the date when the email was sent. So you basically set me up for failure and an attitude when I get there. Probably hoping I would go ahead and pay for the service anyway. 2. I did not feel like the service rep was understanding to the situation. He did not try to come up with any reasonable solutions. Maybe try and offer a coupon or discount of some kind. At least something since I was falsely lured in with the COMPLIMENTARY email claim. Best he could say was "well I can still rotate your tires". I asked how much and he said $20. Well Discount Tires does that for free. Now that's customer service. 3. Why did it even take 30 minutes to make me aware? I should have been notified immediately when checking in. More

Garland Robinson, is always great to work with and treats us like family. She is one of the main reasons we come to Shottenkirk Toyota in Granbury. us like family. She is one of the main reasons we come to Shottenkirk Toyota in Granbury. More

Your staff was professional and took care of my every need. I would highly recommend your service to all. need. I would highly recommend your service to all. More