Shottenkirk Toyota Granbury - Service Center

I called to set an appointment for a recall on my vehicle and I was told they could get the vehicle in to fix the problem. I was told it would take 2 - 4 hours to correct the problem. I received a call an h and I was told they could get the vehicle in to fix the problem. I was told it would take 2 - 4 hours to correct the problem. I received a call an hour later and was told they ordered the parts the fix the recall but they could not access the wiring harness because I have a grill guard on the truck. They could take the grill guard off for about $500 or I could remove it myself. So they did not have the parts to fix it as I was told. It is a recall so they wanted to charge me to remove something on the outside to fix something on the inside. The last time I took a vehicle there was to get an oil change and the vehicle came back with some bolts missing out of the skid plate. I believe this will be the last visit to Shottenkirk for me. I also applied for a job there to help with these types of problems but I never heard back from them for consideration for the position. I do not understand a place that has this many problems but will not take action to correct them. I doubt their business will hurt from me not returning and I hope the service changes for the better but I would advise caution when using their services. But a shout out to them for washing my truck. that was nice. More

I was disappointed at the labor costs. I feel it was outrageous since I’ve been back for the same thing I feel like I was gouged I feel it was outrageous since I’ve been back for the same thing I feel like I was gouged More

People are friendly and the waiting area is very comfortable and clean. They even have snacks comfortable and clean. They even have snacks More

It takes too long to change the oil. Will probably go to quicklube next time. Will probably go to quicklube next time. More

Work was done on time as promised, even through parts were ordered from Fort Worth. Front brake redo with oil change with original toyota parts, no problems, a summary of all work done, and a smooth sto were ordered from Fort Worth. Front brake redo with oil change with original toyota parts, no problems, a summary of all work done, and a smooth stopping SUV. No complaints More

I arrived much earlier than my scheduled appointment. However, they were able to get me in and out rather quickly. My vehicle was also extremely dirty when I arrived, but when the job was completed it wa However, they were able to get me in and out rather quickly. My vehicle was also extremely dirty when I arrived, but when the job was completed it was sparkling once again. Cheers and beers! More

Service assistant was very helpful. Besides my service that day he ordered two parts I needed and got me in the very next day to have them installed. Thank you Alex!!!!! Besides my service that day he ordered two parts I needed and got me in the very next day to have them installed. Thank you Alex!!!!! More

I like the everything about the place except when I realized I was always waiting in the dealership for a couple hours to get only the tires rotated. I Love Toyotas, I have three. If I buy another I wo realized I was always waiting in the dealership for a couple hours to get only the tires rotated. I Love Toyotas, I have three. If I buy another I won't buy the maintenance plan. Ever. This goes for the Toyota dealers on the planet. More

Garland took care of all of my vehicle needs and had the car ready in no time. It had even been washed . car ready in no time. It had even been washed . More