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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,672 Reviews

1,672 Reviews of Shottenkirk Toyota Granbury - Service Center

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May 26, 2022

I like the everything about the place except when I realized I was always waiting in the dealership for a couple hours to get only the tires rotated. I Love Toyotas, I have three. If I buy another I wo More

by TURBOSKYYY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Hickman, Kori Daugherty, Randy Sapp, Ricky Swilling, Hunter Poimbeauf, David Scott, John Beckler, Jackson Brannan
May 24, 2022

Garland took care of all of my vehicle needs and had the car ready in no time. It had even been washed . More

by J_LGN82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022

GREAT job by Kat(Service Advisor) and the entire Service Department! Will be back whenever Service is needed! More

by TIMOTHYLASKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kat
May 21, 2022

Efficient, on time, courteous, and fixed the problem! Would recommend them to other Toyota owners. More

by KCWARD54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Poimbeauf
May 21, 2022

Took my Avalon in. They ran it through the scanner to find out what part I needed ordered part from Houston which arrived the next morning. Installed the part and calle More

by SPECKLESESPRIT53
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022

My first time here after moving to this area. Everyone was very nice and although it took slightly longer than predicted it was a relatively pleasant waiting experience due to the comfy recliners More

by TXSQUIRRELFISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Poimbeauf
May 20, 2022

I have bought my last two cars and the dealerships has done well in helping me keep them running. The prices have been and the workmanship has been excellent. Glad they are here and close. More

by NORM9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022

Blind spot monitor was not working. Service representative said technician said nothing wrong with it, no computer codes, was fine on test drive. As soon as I left the lot went to turn More

by BRIAN.NANCE4015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who rep was. There were two
May 20, 2022 -

Shottenkirk Toyota Granbury responded

BRIAN.NANCE4015, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-597-5000 so we can discuss some solutions.

May 18, 2022

This visit went much quicker than the last few. The service at Shottenkirk is excellent. More

by PIDGEFUNI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Poimbeauf, David Scott
May 20, 2022 -

Shottenkirk Toyota Granbury responded

PIDGEFUNI, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 18, 2022

Kept me informed on service appointment and additional services required. Also pulled records from previous dealership for review. Service adviser was nice, polite and knowledgeable. More

by HOLIAN.MARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Shottenkirk Toyota Granbury responded

HOLIAN.MARK, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

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