Shottenkirk Toyota Granbury - Service Center

Took my Toyota in for state inspection an put a panel back on that was accidentally kicked off. Service was fast and courteous. I was not charged for putting the panel back on. back on that was accidentally kicked off. Service was fast and courteous. I was not charged for putting the panel back on. More

We arrived at Shottenkirk Toyota Granbury on a Thursday roughly about 15 minutes late due to a thunderstorm and hail we ran into on the way from Waco, TX. The gentleman understood the situation and proceed roughly about 15 minutes late due to a thunderstorm and hail we ran into on the way from Waco, TX. The gentleman understood the situation and proceeded to take our F-350 to get two tires replaced. Before he left, I asked him to please ensure all tires were checked to ensure there were no more problems I was unaware of and all tires had the appropriate air. The service took approximately 2 hours to complete and when I asked the service agent if all tires were checked he stated yes. However, the moment we climbed in our truck we realized that not all tires were checked as he state d because all four tires that were not replaced did not have the appropriate air and one of the ones replaced had too much air in it. By this point in time my husband was already extremely upset and simply took a picture of the screen displaying air pressure and decided to leave. Please keep in mind this was after almost a full month of trying to effectively communicate with someone at the dealer regarding the “Shottenkirk Care” insurance that they charge you when purchasing a vehicle that was not cooperating in covering our tires to begin with. This has been the absolute worst experience I have had at a dealer, would not recommend to anyone. More

Very happy with the service I received getting a headrest replaced as well as a hubcap. replaced as well as a hubcap. More

most excellence work done, top job, well informed, done in a timely manner great job in a timely manner great job More

Excellent service and detailed feedback about the status of my car. Great problem solving and done in an hour. of my car. Great problem solving and done in an hour. More

Very polite and very helpful. They give me options when they find the problem, and are usually under the estimated time it will take to replace or repair. They give me options when they find the problem, and are usually under the estimated time it will take to replace or repair. More

excellent services, well informed staff, kept me informed of the services being formed on my car of the services being formed on my car More

SINCE WE MOVED TO THE GRANBURY AREA, WE HAVE ALWAYS RECEIVED EXCELLENT SERVICE FROM SHOTTENKIRK TOYOTA. THE WAITING ROOM IS VERY COMFORTABLE .. THEY COULD USE A COFFEE BAR FOR THE WAITING CUSTOMERS. RECEIVED EXCELLENT SERVICE FROM SHOTTENKIRK TOYOTA. THE WAITING ROOM IS VERY COMFORTABLE .. THEY COULD USE A COFFEE BAR FOR THE WAITING CUSTOMERS. More

Excellent service and really could about updating me as time went by. The service is excellent and very oriented to the customers time went by. The service is excellent and very oriented to the customers More

Garland was very kind and knowledgeable. They listened to my concerns and took notes. Highly recommend! They listened to my concerns and took notes. Highly recommend! More