Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,672 Reviews

1,672 Reviews of Shottenkirk Toyota Granbury - Service Center

Sort by
May 08, 2022

The price for an oil change was ridiculous ($128), and it doesn’t show the price when scheduling online. I will never go back here for any kind of vehicle service More

by KJACKS123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cari Simpson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Poimbeauf, David Scott, John Beckler, Jackson Brannan
Report | Print
May 19, 2022 -

Shottenkirk Toyota Granbury responded

KJACKS123, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-597-5000 so we can discuss some

May 06, 2022

Had a free oil change from a Jan 2022 experience. In Jan your mechanic did not replace the oil drain plug or put new or recycled oil in the crankcase which we did not make a fuss over because they w More

by JROGER500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garland Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Poimbeauf, David Scott, John Beckler, Jackson Brannan
Report | Print
May 19, 2022 -

Shottenkirk Toyota Granbury responded

JROGER500, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at Shottenkirk Toyota Granbury so we can discuss some solutions.

May 06, 2022

Had thinks done quickly and efficiently. Done on time. Friendly and courteous. Called when the job was completed More

by IMAGEM76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of the above employees
Report | Print
May 19, 2022 -

Shottenkirk Toyota Granbury responded

IMAGEM76, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

May 05, 2022

They made promise that I don't they'll keep, like a second key andfobe. More

by eakrob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar, Tate Pumphrey
Report | Print
May 19, 2022 -

Shottenkirk Toyota Granbury responded

eakrob, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at Shottenkirk Toyota Granbury so we can discuss some solutions.

May 19, 2022 -

eakrob responded

They have my number and email. But just so they have it, eakrob@gmail.com.

May 05, 2022

Waiting time took hour and half, The service technicians left stuff from glove department all over dash!!! Very unprofessional! More

by NJQUIROZ81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
May 19, 2022 -

Shottenkirk Toyota Granbury responded

NJQUIROZ81, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at Shottenkirk Toyota Granbury so we can discuss some solutions.

May 04, 2022

I always like a mileage sticker reminder for my next oil change to be put in my windshield and for some reason they seem to forget. I know this is a small thing but wish they would remember to put that on. More

by TRWHDRIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Daugherty
Report | Print
May 19, 2022 -

Shottenkirk Toyota Granbury responded

TRWHDRIDER, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

May 04, 2022

Great service as usual. Had an appointment and they were prompt and efficient. Will use them again. More

by JUANITAKENHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2022 -

Shottenkirk Toyota Granbury responded

JUANITAKENHALL, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 04, 2022

Nice people doing more than they are expected to do, with excellence and a smile. More

by KATHERINE.HALL0825
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
May 19, 2022 -

Shottenkirk Toyota Granbury responded

KATHERINE.HALL0825, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

May 03, 2022

Labor rates are very high. $161.00/hrs. Car was there for 1.68 hrs. Labor cost was $271.00. More

by JARRY ROESSLER
Price
Recommend Dealer
No
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2022 -

Shottenkirk Toyota Granbury responded

JARRY ROESSLER, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury

May 02, 2022

This dealership does good wwork with value for the customer. I will continue to have any work done with them. More

by TECHBERTGR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2022 -

Shottenkirk Toyota Granbury responded

TECHBERTGR, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

1
...
83
84
85
...
168