Shottenkirk Toyota Granbury - Service Center

Both times that I reccrived a recall I brought it in and was told by your dealership it really does not need to be done My front right tire is severely worn. I was told you looked at it but did not need was told by your dealership it really does not need to be done My front right tire is severely worn. I was told you looked at it but did not need front in alignment you also told me you did not have a way to check balance I have a round 15000 miles and the tire needs to be replace. More

Recently had service. It was easy to get an appointment to get right in and was completed quickly. It was easy to get an appointment to get right in and was completed quickly. More

I waited an hour and a half for an oil change and tire rotation. Was told would cost $19.99 to rotate tires. Was not told there would be a labor charge. Ended up costing a little over $100. This is not sa rotation. Was told would cost $19.99 to rotate tires. Was not told there would be a labor charge. Ended up costing a little over $100. This is not satisfactory. I will not going somewhere else from now on. Way to expensive. I am on a fixed income and that is a huge chunk of money. I can go elsewhere for alot less. You should tell people that labor us not included when you quote a price. Very misleading. More

Met at car to go over work to be done, she was knowledgeable and efficient. knowledgeable and efficient. More

Everyone seemed stressed, afraid to be social. Big change in employees friendly but nervous done Big change in employees friendly but nervous done More

Garland goes out of her way to make sure everything is done correct and in a timely manner. Cari is always helpful done correct and in a timely manner. Cari is always helpful More

This dealership has always been very responsive to our inquiries when we purchased our vehicle last year. Their service department has also been very easy to deal with and very professional! inquiries when we purchased our vehicle last year. Their service department has also been very easy to deal with and very professional! More

the work performed was done right and we appreciate that. However, there were black footprints left on the carpet of both the drivers side as well as the passenger side. I was also charge for the adjus However, there were black footprints left on the carpet of both the drivers side as well as the passenger side. I was also charge for the adjustment of the transmission cable that you installed just a few weeks ago. It has never been right and we just didn't have a chance to get the car back in. We should not have needed to pay for this. More

Service was quick and excellent and the staffs are professional and they know what to do professional and they know what to do More

I was greeted upon arrival and escorted inside. I was told about how long the service would take and then she escorted me to the shuttle. After I returned she greeted me again and explained what th I was told about how long the service would take and then she escorted me to the shuttle. After I returned she greeted me again and explained what they did to my car. I was impressed by the customer service that I received. More