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Shottenkirk Toyota San Antonio - Service Center

San Antonio, TX

4.0
342 Reviews

342 Reviews of Shottenkirk Toyota San Antonio - Service Center

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September 28, 2024

I waited in the drive thru for 10 minutes before some came to assist (with an appointment). More

by schoemann543
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure.
September 28, 2024

Tyler was great as service advisor. . kept me informed and suggested additional service needed soon. More

by RZAMORA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
September 28, 2024

Fast and efficient, advisor was friendly and informative, emails and text messages are great to keep us informed, didn’t replace the filters cause the cost was a bit too high though will do it myself but for More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
September 27, 2024

Please go somewhere else to service your vehicle. They were accusing us of damaging our on vehicle. The manger is not interested in helping Toyota customers unless you buy the vehicle from their deal More

by JNM9420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
September 27, 2024

It is ridiculous that a major corporation like Toyota charges 3% to use a credit card. This completely dissuades me from using your dealership. SHAME on you!!! So greedy!!! Makes me not trust you More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with any person listed
September 27, 2024

Great customer service. Excellent service department. Extremely professional and courteous staff. Look forward to continuing business. More

by Drew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh from Service Dept
September 27, 2024

JJ was awesome AGAIN! Alamo Toyota (now Shottenkirk Toyota) has been my go-to dealership in San Antonio since 1976 when we bought our first Toyota. It has remained my f More

by GLYNDAMCCLURE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Saenz - Service Advisor
September 27, 2024

I met with Jonah and he was great. Got everything on my car fixed that needed to be fixed. I was most impressed with the video that I was sent while I was in the waiting room and the a More

by ALBERTCAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah
September 26, 2024

Charging a 3% rate for paying using a credit card? ? That's sound like a Mom & Pop store. I still value working with JJ as my Service Manager More

by TYC_125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JJ ssuarez
September 26, 2024

I was greeted at my vehicle by a professional staff member who took my keys and showed me to the waiting area. My only complaint is that the waiting area is right in the middle of where sales are hap More

by BHAUER42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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