Shottenkirk Toyota San Antonio - Service Center

Quick and fast service! Service was taken care of at the scheduled appointment time. I truly appreciated that. Thank you again! Service was taken care of at the scheduled appointment time. I truly appreciated that. Thank you again! More

Technicians and Toyota Corporate staff failed to successfully troubleshoot the remote start function after having the vehicle this past 2 weeks and previously 8 workdays in May. Vehicle a 2019 Avalo successfully troubleshoot the remote start function after having the vehicle this past 2 weeks and previously 8 workdays in May. Vehicle a 2019 Avalon, With 70K miles, under Toyota Platimim warranty until April 2025. No negative reflection on service advisor J Greene, but FAIL on service department and corporate technicians… More

There is 3% charge on card usage and misc charge for rags this wasn’t here before, not right for the customers when we see these surprise add ons. Plus I’ve came twice in the last month and have found differ this wasn’t here before, not right for the customers when we see these surprise add ons. Plus I’ve came twice in the last month and have found different issues than each other seems like I’m getting hounded to get things done. More

The team is always courteous and professional. My vehicle is usually done much quicker than they anticipate. Work is always well done. 140k miles and going strong. Thank you. My vehicle is usually done much quicker than they anticipate. Work is always well done. 140k miles and going strong. Thank you. More

I was surprised to learn that Shottenkirk charges a fee if you pay for the services with a credit card. if you pay for the services with a credit card. More

Non-communicative. Lost our keys, not very nice to my wife...had to call at least six times before anyone called us back...and that was only because we got ahold of the Lost our keys, not very nice to my wife...had to call at least six times before anyone called us back...and that was only because we got ahold of the front desk receptionist who went out of our way to get a service person. We went here all the time when it was Alamo...treated us great. Not so with Shottenkirk. More

Service excellent. The charge of 3% for using a credit card is outrageous. Alamo, as well a myriad of businesses, do not charge for the use of a credit card. What you The charge of 3% for using a credit card is outrageous. Alamo, as well a myriad of businesses, do not charge for the use of a credit card. What you should do is negotiate a deal with credit card companies. More

My check in experience was fine - it went as it normally does. Upon checkout my estimate was higher than originally quoted - my service representative didn’t include taxes or parts used during my service. I does. Upon checkout my estimate was higher than originally quoted - my service representative didn’t include taxes or parts used during my service. I also was not made aware of the 3% service charge until I got to the checkout counter. Firstly, I think that’s absurd to pass that cost of business on to your customer. Secondly, I had to go home for several hours and had I been made aware of this service charge, I would have brought other payment arrangements. After leaving the dealership my steering wheel began to shake when I was on the freeway. I returned to the dealership and was told “this just happens with 4Runners”. It was not happening before I left it for service and the resolution was to reverse the tire rotation they had completed that day. Lastly, my appointment was at 8:45 AM and my car was not completely done until well after 4:00 PM. More

The service was excellent and the staff was friendly and helpful and knowledgeable about what I needed done. helpful and knowledgeable about what I needed done. More

The service manager lied to my face about an issue with my vehicle. He let me drive off knowing that there was a problem and then denied it. I was told by management that they would be helping me out but s my vehicle. He let me drive off knowing that there was a problem and then denied it. I was told by management that they would be helping me out but so far nothing has been done. I have been ignored and dismissed, and feel lied to yet again. I don't understand how a company can run on business practices such as these. More