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Shottenkirk Toyota San Antonio - Service Center

San Antonio, TX

4.0
342 Reviews

342 Reviews of Shottenkirk Toyota San Antonio - Service Center

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September 26, 2024

J J Saenz is my service advisor. He is focused and timely in managing my car repairs from beginning to end. I rate the service he provides at the highest level. More

by ANNKEMMY
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
J J Saenz Service Dept.
September 25, 2024

I've been buying Toyota's from Alamo Toyota for at least 30 years and have had great service. I want to thank Mark, the GM, for making my experience this time so great. He's tops in my book. Thanks Mark and More

by WAYNE_1939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Boulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Owen
September 23, 2024

Rod is always personable and explains options. I would recommend Rod as a Service advisor. More

by capbulldog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod
September 23, 2024

Great Service as usual. Great location from where I live. Great quality in their Services. Friendly Service Staff. More

by AARIASC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Saenz.
September 22, 2024

Good service and when they said it be an hour to hour and 20, they were spot on. Very happy! More

by kscavolo74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
September 22, 2024

I didn't like charging extra to use for services with an ATM card or credit card. Nothing told in advance about the charges More

by TANGIBLE4ME
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rod Herrara
September 22, 2024

There is 3% charge on card usage and misc charge for rags this wasn’t here before, not right for the customers when we see these surprise add ons. Plus I’ve came twice in the last month and have found differ More

by MACUNA1368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby & cashier lady
September 22, 2024

Quick and fast service! Service was taken care of at the scheduled appointment time. I truly appreciated that. Thank you again! More

by longoria_sam
Recommend Dealer
Yes
Employees Worked With
Rodrigo Herrera
September 22, 2024

Technicians and Toyota Corporate staff failed to successfully troubleshoot the remote start function after having the vehicle this past 2 weeks and previously 8 workdays in May. Vehicle a 2019 Avalo More

by RedGhia74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Greene
September 21, 2024

Non-communicative. Lost our keys, not very nice to my wife...had to call at least six times before anyone called us back...and that was only because we got ahold of the More

by dan.deboom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service employees...would rather not say.
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