Shottenkirk Toyota San Antonio - Service Center

I waited less than I was told. I am Happy with the service provided to mi Car. I am Happy with the service provided to mi Car. More

A great experience once again, and this time Shelby was the advisor to help me. Great name, great service, and I appreciated the courtesy in answering my questions. the advisor to help me. Great name, great service, and I appreciated the courtesy in answering my questions. More

The service rep sent an text to explain need instead of coming to speak one-on-one felt very impersonal make the experience negative. coming to speak one-on-one felt very impersonal make the experience negative. More

I am very happy with my recent service visit. Charles Blagden got me in and out of there in no time. Charles also kept me informed of the progress. He is the reason I will be returning. Everythin Charles Blagden got me in and out of there in no time. Charles also kept me informed of the progress. He is the reason I will be returning. Everything went smooth and I would definitely recommend them. More

THANK YOU to Charles, who handled my 5,000 mile check-up. What a pleasure it was to work with this very nice, polite young man. I'll definitely be back. What a pleasure it was to work with this very nice, polite young man. I'll definitely be back. More

The centralized appointment agent vs. talking an actual service rep. was not optimal. When I showed up for the appoint, I did not have a service rep name when asked. Would have been nic talking an actual service rep. was not optimal. When I showed up for the appoint, I did not have a service rep name when asked. Would have been nice if the appointment agent would have told me about the credit/card 3% mark-up policy in advance so I could have brought my check book. I was extremely annoyed to learn about this policy after I was already there. This policy in itself is annoying, and I am now thinking about going to another Toyota dealer that is approx. the same distance away. The service rep. was great. More

Marco my service advisor did a good job explaining the service needed and was available for questions. Service was done in fairly timely manner service needed and was available for questions. Service was done in fairly timely manner More

JJ and the associated service on my vehicles is always fine, excellent. That said, the new dealership policy of pay by check for quality service repair or incur fee charges on the use of a credit card is fine, excellent. That said, the new dealership policy of pay by check for quality service repair or incur fee charges on the use of a credit card is awful, demeaning, and down right unexpected from a quality Toyota Dealership. This policy, quite frankly leaves a bitter pill in your mouth. One feels like you are jerking the customer around. It's the last thing one does before leaving the dealership. Is this how your really want to treat and attract your customers? What you want them to focus on, to remember? Your going to loose new and old loyal customers for this scrooge approach to interacting with your customers. Regards More

From the phone call to set up the appointment to picking up the car, it all went smoothly. thank you. up the car, it all went smoothly. thank you. More

Went in for scheduled maintenance Charles found a recall that needed to be completed. All was done in a quick time frame. that needed to be completed. All was done in a quick time frame. More