Shottenkirk Toyota San Antonio - Service Center

J J Saenz is my service advisor. He is focused and timely in managing my car repairs from beginning to end. I rate the service he provides at the highest level. He is focused and timely in managing my car repairs from beginning to end. I rate the service he provides at the highest level. More

I've been buying Toyota's from Alamo Toyota for at least 30 years and have had great service. I want to thank Mark, the GM, for making my experience this time so great. He's tops in my book. Thanks Mark and 30 years and have had great service. I want to thank Mark, the GM, for making my experience this time so great. He's tops in my book. Thanks Mark and the rest of your crew. More

Rod is always personable and explains options. I would recommend Rod as a Service advisor. I would recommend Rod as a Service advisor. More

Great Service as usual. Great location from where I live. Great quality in their Services. Friendly Service Staff. Great location from where I live. Great quality in their Services. Friendly Service Staff. More

Good service and when they said it be an hour to hour and 20, they were spot on. Very happy! 20, they were spot on. Very happy! More

I didn't like charging extra to use for services with an ATM card or credit card. Nothing told in advance about the charges ATM card or credit card. Nothing told in advance about the charges More

There is 3% charge on card usage and misc charge for rags this wasn’t here before, not right for the customers when we see these surprise add ons. Plus I’ve came twice in the last month and have found differ this wasn’t here before, not right for the customers when we see these surprise add ons. Plus I’ve came twice in the last month and have found different issues than each other seems like I’m getting hounded to get things done. More

Quick and fast service! Service was taken care of at the scheduled appointment time. I truly appreciated that. Thank you again! Service was taken care of at the scheduled appointment time. I truly appreciated that. Thank you again! More

Technicians and Toyota Corporate staff failed to successfully troubleshoot the remote start function after having the vehicle this past 2 weeks and previously 8 workdays in May. Vehicle a 2019 Avalo successfully troubleshoot the remote start function after having the vehicle this past 2 weeks and previously 8 workdays in May. Vehicle a 2019 Avalon, With 70K miles, under Toyota Platimim warranty until April 2025. No negative reflection on service advisor J Greene, but FAIL on service department and corporate technicians… More

Non-communicative. Lost our keys, not very nice to my wife...had to call at least six times before anyone called us back...and that was only because we got ahold of the Lost our keys, not very nice to my wife...had to call at least six times before anyone called us back...and that was only because we got ahold of the front desk receptionist who went out of our way to get a service person. We went here all the time when it was Alamo...treated us great. Not so with Shottenkirk. More