Shottenkirk Toyota San Antonio - Service Center

Reviewed maintenance history with customer to provide the most accurate service. Kept customer aware of service progression to completion. most accurate service. Kept customer aware of service progression to completion. More

Never been charged a credit card fee. .I don't think it's right for a business this size .I don't think it's right for a business this size More

My service advisor Carol Ann was great. I was informed of the services I needed and we discussed future services. I was informed of the services I needed and we discussed future services. More

It's completely ridiculous that companies are now charging customers 3-5% for CC or debt cards. It's the price of owning a business. Next they'll charge for the coffee while you wait. charging customers 3-5% for CC or debt cards. It's the price of owning a business. Next they'll charge for the coffee while you wait. More

Bj was great from the time I drove up, til the time I drove off. The whole process was easy and I trust Toyota to let me know what my car needs. drove off. The whole process was easy and I trust Toyota to let me know what my car needs. More

Everything went well until they forgot to reset the maintenance warning. I had to return to the dealership to get it turned off. When I return to the dealership, I could not get anyone to come to my ve maintenance warning. I had to return to the dealership to get it turned off. When I return to the dealership, I could not get anyone to come to my vehicle. I feel I was actively ignored. I waited for a long time for someone to come and Check me in for service. In the end, it Only took a minute for the person who resolve the issue. However, this has left a sour taste in my mouth with regards to the overall service. More

It was a good experience with Bennett in Service, and we'd rate it 4.5 but could have been more personal. He seemed a little rushed. Jose in Sales was a 5. He went out of his way to help and knew his st we'd rate it 4.5 but could have been more personal. He seemed a little rushed. Jose in Sales was a 5. He went out of his way to help and knew his stuff! Jose was very personal and caring. More

As always, Rod Herrera provided excellent assistance. Fully informed me about services provided, the costs, and the time required. Kept me informed throughout. Everyone else in the process from checki Fully informed me about services provided, the costs, and the time required. Kept me informed throughout. Everyone else in the process from checking in to checking out did a good job as well. More

Service as normal was performed quickly and painlessly. J.J. Saenz always does a great job. J.J. Saenz always does a great job. More

I visited with Mark after the service was completed on my 2022 company vehicle. I expressed how pleased I was with the customer service I received from Shelby in the Service Department. Despite having a lot 2022 company vehicle. I expressed how pleased I was with the customer service I received from Shelby in the Service Department. Despite having a lot on his plate, Mark was very personable and approachable. As a loyal Toyota family (currently driving six, including my company vehicle), we plan to buy our next car here as well. Thank you, Mark, for the great service we received from you and your team! More