Shottenkirk Toyota San Antonio - Service Center

Ms. Carolyn did a great job of taking care of me and my Yaris. She was very nice and kept communication open. Service was done quickly and well. Will be back in 5000 miles! Yaris. She was very nice and kept communication open. Service was done quickly and well. Will be back in 5000 miles! More

I spent 30 years of my life in this Svc dept! I wouldn’t be happy if I had to go elsewhere! I wouldn’t be happy if I had to go elsewhere! More

First of all, you are charging a 3% fee for using a credit card. Second, y'all don't rotate the tires for free like other dealerships! Third, the price for an oil change is a little out rages! credit card. Second, y'all don't rotate the tires for free like other dealerships! Third, the price for an oil change is a little out rages! More

Everyone I came into contact with was friendly, helpful, and knowledgeable. Requested service was completed in a reasonable amount of time. and knowledgeable. Requested service was completed in a reasonable amount of time. More

Excellent service but even with an appointment 2 hours for oil change and state inspection a bit long. for oil change and state inspection a bit long. More

Went to Shottenkirk for 10000 mile tune up and to find out the cause of 2 problems. The associate told me for them it would cost me $189.99 each for them to be checked out plus cost of each and every repa out the cause of 2 problems. The associate told me for them it would cost me $189.99 each for them to be checked out plus cost of each and every repair. This is highway robbery. I have never heard of any thing like this. Another ridiculous charge is 3% for paying bycredit card.I'm sure I will find another dealer with much better terms. More

I had no concerns with the quality of the dealership when it was Alamo Toyota. Hopefully that quality does not change with the new ownership. it was Alamo Toyota. Hopefully that quality does not change with the new ownership. More

I don't own a Toyota, but I've been taking my three cars there for 6 years for their state inspections. JJ and James have always taken good care of me. The new dealership owners added a 3 % surcharge to deb there for 6 years for their state inspections. JJ and James have always taken good care of me. The new dealership owners added a 3 % surcharge to debit and credit card transactions, which violates Texas business code. More

Very disappointed! I made the mistake of trusting my service advisor and he changed the service order without my approval. He left without talking to me and explainin I made the mistake of trusting my service advisor and he changed the service order without my approval. He left without talking to me and explaining the service performed. I asked to resend the video of recommended services and was told goes away once viewed? Never felt so violated. I couldn’t sleep. More

Excellent service. My advisor Rod H. Is always on top of making sure my Venza service is completed in a timely manner and everything is explained to me. My expectations My advisor Rod H. Is always on top of making sure my Venza service is completed in a timely manner and everything is explained to me. My expectations are always exceeded. More