Shottenkirk Toyota San Antonio - Service Center

Shottenkirk Service team is very sloppy in their work. i asked to have among other things the cabin air filter replaced. while they completed the work, a piece of tape holding wires under the fan was rubb i asked to have among other things the cabin air filter replaced. while they completed the work, a piece of tape holding wires under the fan was rubbing against the blades or flapping in the air pressure. Thinking it somehow could have been my fault i learned how to remove the filter from the glove compartment area and then learned how to remove the lower dash panel and removed the fan motor myself, seeing a loose piece of tape underneath the fan blades. what sloppy work as the noise continued to grow louder the time i spent from having the filter replaced. i am now reconsidering the types of services i am receiving in regards to my 2010 Toyota Tundra. More

Rod was great. Got my car done and out in the time frame he said it would be. Great service. Got my car done and out in the time frame he said it would be. Great service. More

Took the car there yesterday because one of the warning lights was on. They told us that we had not invited the tires properly. The light came on again less than 48 hours after it left service. No one has lights was on. They told us that we had not invited the tires properly. The light came on again less than 48 hours after it left service. No one has to go back again. More

JJ greeted me and got right to work! !! I left 40 minutes after I arrived! He also helped me with some settings! Great service!! !! I left 40 minutes after I arrived! He also helped me with some settings! Great service!! More

Very helpful, friendly, attentive and efficient I made a appointment and was able to get in same day. appointment and was able to get in same day. More

Will never go back to Shottenkirk Toyota. .. 2022 Tacoma - Rear drums were out of round from the day I picked up truck from dealership. Truck "pulsated" whenever applying brakes. Requested .. 2022 Tacoma - Rear drums were out of round from the day I picked up truck from dealership. Truck "pulsated" whenever applying brakes. Requested brakes be looked at EVERY TIME I took it in for service. Always the same answer, "Tech could not duplicate issue, brakes are fine". Finally after TWO YEARS of request, I had tech ride with me so I could demonstrate and the tech agreed the drums were out of round so they FINALLY replace the drums on the rear. However, the NEW drum were out of round also and the dealership refused correct the issue. I had to take the truck to another mechanic to have the drums turned. It has been two weeks and the brakes working GREAT... no thanks to Shottenkirk. More

Very pleased with the service and friendly staff. Service was performed in a timely manner too. Service was performed in a timely manner too. More

The team is professional honest thorough prompt and kind. I take my car here only because they are the best. I take my car here only because they are the best. More

Joshua V in the service department always ensures a smooth process and plan of action. smooth process and plan of action. More

Service employees very professional & courteous. Employees take time to explain what was done to your vehicle. Great job!! Employees take time to explain what was done to your vehicle. Great job!! More