Shottenkirk Toyota San Antonio - Service Center

At least for this visit, it was frustrating. I got to the dealership for my 9:15 appointment, then waited until about 5pm when the car was finally ready. I could have done many things while wait I got to the dealership for my 9:15 appointment, then waited until about 5pm when the car was finally ready. I could have done many things while waiting, but because we didn’t know how long it would take, I kept asking the advisor every 30-60 minutes. I didn’t know it would take all day to change the front brakes. More

Personnel was very customer focused. Everyone exhibited a friendly environment l. Service was very timely. Everyone exhibited a friendly environment l. Service was very timely. More

Good service and fast work. Friendly service advisor. Explain everything to me so I can understand. what was being done. Friendly service advisor. Explain everything to me so I can understand. what was being done. More

We took our RAV 4 in for an alignment and a fuse replacement. They fried our computer chip by accident. Cory tried to make it right with a car rental but still…. It was a lot of unnecessary stress a replacement. They fried our computer chip by accident. Cory tried to make it right with a car rental but still…. It was a lot of unnecessary stress as we were leaving on a long trip in 2 weeks. They didn’t think it would be fixed before we left but it was. I don’t know how the tech made such a huge mistake. More

I recommend James if you’re here for service. He always calls his customers back and information is always abundant upon request. Straight shooter too. He always calls his customers back and information is always abundant upon request. Straight shooter too. More

Great service, but it’s absolutely ridiculous that there is a 3% service charge for credit cards. It’s 2024. I don’t carry cash or checks around with me. is a 3% service charge for credit cards. It’s 2024. I don’t carry cash or checks around with me. More

Already wrote a review ~~ it appears this survey is messing up ~~ please simplify for your dedicated customers. messing up ~~ please simplify for your dedicated customers. More

Very fast and efficient when you’re in a hurry and need your car right away your car right away More

Worst customer I’ve ever experienced…. in every way! Have driven Toyota’s for life! This dealership has consistently been the worst! in every way! Have driven Toyota’s for life! This dealership has consistently been the worst! More

Tried calling 3 different times during the day to speak to my technician and no one answered. to my technician and no one answered. More