Shottenkirk Toyota Weatherford - Service Center

Mike was very informative and helpful. I trust this dealership service department is looking out for their customers. Thanks Shottenkirk Toyota! I trust this dealership service department is looking out for their customers. Thanks Shottenkirk Toyota! More

Dishonest from the top down. Truck I purchased had paint damage and was missing the Pre Collision Sensor and the salesman would not return calls or emails. Manager said sorry, s Truck I purchased had paint damage and was missing the Pre Collision Sensor and the salesman would not return calls or emails. Manager said sorry, sold as is. They purposely parked it in the shade so that I would not see the damage. I called them within 24 hours of the purchase. NEVER EVER DO BUSINESS WITH THIS DEALERSHIP! THEY ARE LIARS AND TERRIBLE! More

Advisor did not call with updates. I had to call manager to find out information. I had to call manager to find out information. More

Excellent service. The staff was friendly and helpful. I appreciated the attentiveness and genuine interest that everyone had in providing assistance. The staff was friendly and helpful. I appreciated the attentiveness and genuine interest that everyone had in providing assistance. More

Service has deteriorated since Shottenkirk took over. 3 hours for a tire rotation and MPI is ridiculous. 3 hours for a tire rotation and MPI is ridiculous. More

Always a pleasure to work with. Very good communicating in the issues that were with the vehicle. Very good communicating in the issues that were with the vehicle. More

My initial purchase was a pleasant enough experience. The negatives began the minute i pulled off the lot. The check engine light came on and I pulled back in. The catalytic converter went bad and needed The negatives began the minute i pulled off the lot. The check engine light came on and I pulled back in. The catalytic converter went bad and needed to be replaced. They did a partial replacement, which has already gone bad and needs to be replaced again. 3 weeks after owning my vehicle the transmission went out, and I had to return it for warranty work. I had to fight to get a loaner car, and was initially told that my warranty might not cover the repair. After getting the transmission replaced, I had the car for a day before the new transmission went bad. To be fair, this was not the dealerships fault, but the overall lack of quality service I received after this was terrible. My vehicle was at the dealership for months, and I again had to argue for a loaner car. There was a lack of communication on the part of the dealership staff. I called for an update and was left on hold for 30+ minutes and then was told I would be called back with an update. Never got a call back and when I spoke to the service manager, he never even acknowledged the poor level of service his department offered. I have my vehicle back now and it is overall good. I will not ever use this dealership again More

Rachel is the best! Always helpful and so knowledgeable. She is easy to work with and always so kind. She is the reason I use this service dept. Always helpful and so knowledgeable. She is easy to work with and always so kind. She is the reason I use this service dept. More

Really some of the best and brightest work here. I honestly would be honored to work here but I don't believe I meet any of their requirements. Which may be sad, but that's just the way it is. I honestly would be honored to work here but I don't believe I meet any of their requirements. Which may be sad, but that's just the way it is. More

Rachel always takes the time to discuss service needs and options available to care for our cars. We cannot think of anyone better to work with. options available to care for our cars. We cannot think of anyone better to work with. More