Shottenkirk Toyota Weatherford - Service Center

Sherry Parker always makes a trip to the Service Department a delight. She is always on the ball. Department a delight. She is always on the ball. More

I arrived and had to wait 10 mins for anyone to acknowledge me despite an appt. I was just getting an oil change ( because I just got all new tires). It took 2 hours for the oil change. I also want acknowledge me despite an appt. I was just getting an oil change ( because I just got all new tires). It took 2 hours for the oil change. I also wanted new wiper blades as there was a sign stating wiper sale. I was told by the attendant the sale was over despite sign still in window. “Oh, someone should have taken it down”. Then when Iwent to pick up my car, I waited outside a glasses area that had three employees yet no one wanted to help me. So I went to another area and opened the door and was told I had to go back to the front area I was just at. I told her I was just there and no one wanted to help me and Yes, the wiper sale sign was STILL in the window. I’m not sure what has happened here, when I first started coming there it was a totally different experience! More

The service department did a good job fixing my air conditioning and noticing my timing belt was badly in need of replacement. conditioning and noticing my timing belt was badly in need of replacement. More

Outstanding service department. They are professional and do really try to help their customers. Steer clear of the sales department though. They are professional and do really try to help their customers. Steer clear of the sales department though. More

Always great service - from start to finish. Everyone there is friendly, helpful and kind. There are other dealers that are closer to me, but I always come to Shottenkirk. Everyone there is friendly, helpful and kind. There are other dealers that are closer to me, but I always come to Shottenkirk. More

Went in to get inspected and have the oil change reminder reset. They were very friendly and kind. reset. They were very friendly and kind. More

Good experience overall, and I got what I needed in the end. This would have been five stars but for a disconnect between their answering service and the actual service department. When I showed up I w end. This would have been five stars but for a disconnect between their answering service and the actual service department. When I showed up I was told that they may not be able to take care of the recalls on my vehicle since they didn't get that information from the person who took down my information when the appointment was scheduled. Apparently the service department's number gets forwarded to a central service somewhere. Though I was very clear when scheduling the appointment that I needed the vehicle in and out the same day, and was given a date on which the dealership and I could both manage that, the service department was unprepared. In the end, the service manager moved some things around and got me out by the end of the day, so I really appreciate his efforts on my behalf. They need to fix the communication breakdown with the answering center. More

Sherry Parker is always there to help me out, great to work with, fixed my truck in timely manner work with, fixed my truck in timely manner More

They worked me into their busy schedule when I had an unexpected flat tire. Very kind unexpected flat tire. Very kind More

Everything went well and with no problems! ! It's not easy coming up with 15 words ! It's not easy coming up with 15 words More